Shift Lead - Graves

Friends of Switchpoint Inc•Holladay, UT

About The Position

Friends of Switchpoint is a nonprofit organization serving individuals, families, and veterans experiencing poverty and homelessness. Jordan Trail Shift Leads perform both Behavior Tech and supervisory responsibilities. They create and manage weekly staff schedules, maintain adequate shift coverage, and help address staffing gaps caused by callouts. Shift Leads foster a positive, policy-compliant environment that supports residents, communicate regularly with the Program Director, and collaborate with staff to promote smooth operations and a cohesive team culture. This is a full-time graves position, working 11 p.m. to 7 a.m., with weekends required. Pay is $20 per hour.

Requirements

Previous experience working with clients who struggle with mental health.
Knowledge of domestic violence, mental health, and substance abuse issues.
A positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
Ability to model positive behavior, maintain appropriate boundaries, and use sound judgment during crises.
Excellent interpersonal, written, and verbal skills.
Ability to perform multiple roles within a small nonprofit organization.
Proficiency in Microsoft Office Suite and Google Docs.
Valid Utah State Driver’s License.

Nice To Haves

Experience leading a team.

Responsibilities

Understand and implement Switchpoint’s mission and values, and follow its Staff Code of Conduct, policies, and procedures.
Provide exceptional customer service to facility residents.
Keep a daily log of occurrences during each shift.
Document residents’ special requirements and needs, such as special diets and ADA accommodations, and coordinate with management to facilitate them.
Update the maintenance log with resident requests and provide it to maintenance staff.
Listen to residents’ needs and respond reasonably and appropriately.
Reconcile and report monetary funds, petty cash, and other expenditures daily.
Report resident concerns to the Director/Manager or appropriate department leadership.
Demonstrate customer-service-oriented interactions with coworkers, residents, and community members.
Do laundry, including bedding when soiled or when guests check out, and perform simple cleaning such as cleaning public bathrooms, sweeping, and mopping.
Monitor cameras and log activity.
Conduct perimeter checks and building walkthroughs to support resident safety and security, and document concerns.
Handle security issues and complaints by contacting non-emergency dispatch or 911 for emergencies.
Create weekly schedules for the team, ensuring part-time and full-time employees receive their required hours, and minimize overtime as much as possible.
Assign daily tasks to yourself and your team as needed.
Ensure high-quality notes and appropriate staff conduct.
Communicate often and consistently with the Program Director.
Take ownership of the shift and establish a positive workflow.
Cultivate Switchpoint’s culture and values on the shift and work cooperatively with other shifts.
Cover shift gaps as needed and assist employees in finding coverage when they cannot work.
Hold the team accountable to facility rules.
Perform other duties as assigned.