Behavioral Intervention Team Case Manager

City of Tuscaloosa•Tuscaloosa, AL

About The Position

The Behavioral Intervention Team Case Manager serves the Tuscaloosa Police Department Behavioral Intervention Team (TPD BIT), providing case management to individuals in at-risk communities. The role supports people identified by TPD as having unmet medical, mental health, or social needs, frequently using emergency services for non-emergency causes, or requiring follow-up under a threat management plan. The case manager makes regular home visits, assesses and reports on family needs, identifies barriers to care, and helps connect clients with referrals and community resources. The position monitors client progress, supports goal setting and treatment-plan adherence, maintains timely documentation, and reports program status to the BIT Case Coordinator. It also builds relationships with community and City agencies and helps plan and operate at least one monthly pop-up Social Work Hub in coordination with TFR EMS Prevention. The role requires compassion, strong communication and organizational skills, sound judgment, and the ability to manage multiple cases and program data.

Requirements

Bachelor’s degree in social work (BSW) required.
Must possess and maintain a valid driver's license.
Ability to relate compassionately to subjects with varied needs and motivate them to follow treatment plans.
Strong communication skills, including the ability to explain treatment plans to subjects, loved ones, and professionals.
Strong organizational and documentation skills and the ability to manage multiple cases.
Critical-thinking and problem-solving skills to assess subjects, evaluate feedback from other entities, and determine treatment plans.
Proficiency in Excel to monitor program data.
Ability to operate a motor vehicle and automated office equipment, including a computer, printer, calculator, copiers, facsimile machines, and telephone.
Ability to perform light to moderate physical work, including physical interaction with clients and lifting, carrying, and delivering light- to medium-weight objects and materials.
Ability to read and interpret legal, financial, counseling, and medical-related documents and instructions, and to write properly formatted job-related documentation and reports.
Ability to communicate information and directions effectively with coworkers, supervisors, clients, and the general public.
Ability to learn and understand complex legal, financial, counseling, and medical-related information and departmental policies and procedures, and to make independent judgments when unsupervised.
Ability to perform under considerable stress when confronted with an emergency.

Nice To Haves

One year of case management experience preferred.

Responsibilities

Contact and assess potential BIT Case Management subjects.
Identify barriers to care and help subjects manage referrals and connect with community resources.
Maintain contact with subjects, monitor progress, assist with goal setting, and terminate services appropriately.
Document all subject and agency encounters within 24 hours of service.
Provide weekly reports on the BIT Case Management program to the BIT Case Coordinator.
Assist the BIT Case Coordinator in preparing a monthly report on program activities for department and City administration review.
Build and maintain relationships with community and City agencies and other key stakeholders.
Help establish pop-up Social Work Hubs in target areas at a minimum of one per month, including identifying, planning, and executing hubs in coordination with TFR EMS Prevention.
Use Excel to assist with monitoring BIT Case Management program data.
Meet regular attendance requirements and incorporate continuous quality improvement principles into daily work.
Recommend and support policies and procedures that guide quality services by the Tuscaloosa Police Department.
Maintain effective interpersonal relationships with staff, co-workers, managers, and citizens.
Perform other related duties as required.