Critical Time Intervention Case Manager

AccessCNY•Syracuse, NY

4d•$25 - $27•Onsite

About The Position

AccessCNY is hiring a CTI Case Manager to provide Critical Time Intervention services to youth and families referred from the hospital. The position provides intensive case management for each assigned youth and family over a nine-month period, helping them identify needs, establish goals, connect with services, and achieve and maintain stability. The role involves meeting with youth and families in hospital, home, and community settings, coordinating with other service providers, and maintaining required records. The position is based at 1603 Court Street Road, Syracuse, NY 13208, reports to the CTTP Director, and pays $25–$27 per hour. The stated schedule is Monday through Friday, 8 a.m. to 4 p.m., with on-call availability and flexibility for occasional early morning, evening, or weekend meetings and functions.

Requirements

Bachelor’s degree in a Human Service field.
Good verbal and written communication skills.
Ability to demonstrate teamwork and professionalism.
Basic word processing and email skills.
Valid New York State driver’s license in accordance with the Agency Vehicle and Driving policy.
Transportation necessary to meet program needs.
On-call availability for bona fide emergencies and after-hours program service needs.
Schedule flexibility, including occasional early morning, evening, or weekend meetings or functions.
Willingness to meet with youth and families in hospital, home, and community settings.

Nice To Haves

One year of experience working with people with developmental disabilities or a mental health diagnosis, or case management experience working with youth and families.

Responsibilities

Meet with youth and families referred from the hospital for CTI services.
Complete intake assessments to determine needs and goals.
Develop visit schedules with youth and families based on CTI requirements and their needs.
Provide intensive case management to assigned youth and families for a nine-month period.
Help youth and families determine what additional services are needed to achieve and maintain stability.
Implement warm handoffs between youth and families and other service providers.
Document contacts and referrals for each assigned youth.
Complete and maintain required documentation according to agency and department standards.
Meet with the CTTP Director as scheduled to discuss CTI implementation, timelines, and each youth’s progress.
Participate in the on-call rotation for crisis intervention support.