ACT Team - Behavioral Health Case Manager
About The Position
Renaissance Behavioral Health (RBH), a community mental health provider serving Northeast Ohio, is hiring a Behavioral Health Case Manager for its Assertive Community Treatment (ACT) team in Cleveland. This is intensive, community-based case management serving individuals living with severe mental illness and/or substance use disorders. The role involves delivering wraparound support in clients’ homes, shelters, hospitals, and other community settings as part of a multidisciplinary, team-centered approach. The ACT program provides comprehensive mental health services directly to people who have historically struggled with traditional outpatient care. The case manager builds relationships, helps remove barriers to care, supports recovery, and coordinates services and resources according to each client’s Individual Service Plan.
Requirements
- Bachelor’s degree in Social Work, Psychology, Counseling, or a related human services field.
- Excellent written, verbal, and interpersonal communication skills.
- Strong organizational abilities and attention to detail in documentation.
- Ability to collaborate in a team-based environment.
- Resilience and adaptability, including the ability to remain calm and effective in dynamic, sometimes challenging situations.
- Valid driver’s license and car insurance; the community-based role requires travel.
Nice To Haves
- CDCA or LCDC certification is strongly preferred.
- Experience working with individuals with severe mental illness and/or substance use disorders is preferred.
Responsibilities
- Meet clients in their homes, shelters, hospitals, and community settings.
- Link, coordinate, and manage services that align with each client’s Individual Service Plan (ISP).
- Connect clients to community resources, including housing, employment, and healthcare.
- Monitor service delivery to ensure clients receive needed support.
- Provide crisis intervention and help clients stabilize during acute challenges.
- Collaborate with the ACT team to develop and adjust care strategies.
- Assist in monitoring medication compliance and support adherence to treatment plans.
- Participate in clinical case meetings, staff development, and team consultations.
- Maintain accurate, confidential clinical and administrative records in accordance with agency standards.
- Uphold applicable Ohio laws and regulations governing counseling, social work, and therapy, along with national and state standards and RBH policies and procedures.
- Complete timely and thorough treatment records and reports.
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What This Job Offers
Job Type
Full-time
