Behavioral Health Technician Supervisor

Detroit Wayne Integrated Health Network•Detroit, MI

11h

About The Position

Under the general supervision of the Crisis Care Center – Site Director, the Behavioral Health Technician Supervisor supervises non-clinical and technical staff at the Crisis Care Center. The position works at a DWIHN Crisis Care Center with individuals who may be experiencing mental health or substance use crises. The role combines staff supervision and scheduling with direct support for individuals, crisis response, safety monitoring, documentation, and maintaining staff training in de-escalation.

Requirements

High school diploma or GED.
Two years of professional experience performing behavioral technician or peer recovery and support duties and responsibilities.
Two years of full-time paid professional experience as a manager or supervisor.
Valid State of Michigan Driver’s License with a safe and acceptable driving record.
Active and valid Food Handler’s Certification, or ability to obtain it within the first 30 days of employment.
Knowledge of DWIHN policies, procedures, and practices; its provider network and community resources; the Michigan Mental Health Code; and MDHHS policies, rules, regulations, and procedures.
Knowledge of behavioral health technician practices, crisis operations and management, Crisis Center programs, and Peer Recovery Support principles and practices.
Knowledge of behavioral health and mental health, suicide prevention, resilience, crisis intervention, and substance use disorder principles and practices.
Lived experience in program recovery.
Supervisory, assessment, evaluation, organizational, communication, active listening, decision-making, training, teamwork, relationship-building, and team decision-making skills.
Computer skills, including Word, Excel, Access, PowerPoint, Outlook, and Teams.
Ability to communicate orally and in writing, work effectively with others, and work with an ethnically, linguistically, culturally, economically, and socially diverse population.
Judgment and reasoning ability.

Nice To Haves

Certified Professional in Healthcare Quality certification.

Responsibilities

Oversee behavioral health technician staff and their schedules.
Complete monthly reporting on staff members.
Assist with admissions, discharges, and transfers of individuals.
Observe individuals on an ongoing basis and report significant changes.
Respond promptly to critical situations that may require restrictive interventions.
Lead de-escalation and support strategies to help prevent physical restraints.
Provide emergency response in situations of imminent danger to maintain safety and security.
Provide a No-Force-First recovery environment.
Assist with food preparation, serving, and cleanup.
Assist individuals with showering and cleanup.
Monitor internal cameras throughout the shift.
Assist with environmental and safety checks on crisis units.
Attend required unit leadership team meetings and participate on the team as a supervisor.
Perform room safety checks to ensure individuals are safe from potentially dangerous objects and rooms are clean.
Complete required documentation.
Maintain updated staff training in de-escalation standards and strategies.
Perform related duties as assigned.