Behavioral Health Supervisor

CK Family Services•Arlington, TX

3d•$55,000 - $65,000•Onsite

About The Position

CK Family Services is seeking a self-disciplined, passionate team player to supervise and manage Qualified Mental Health Professionals (QMHPs) and Licensed Practitioners of the Healing Arts (LPHAs). The supervisor is expected to support the mission and methods of CKBH, provide a positive example to staff, and understand and be able to perform the functions being supervised. The role provides clinical oversight and staff supervision, including training, mentoring, workload and schedule management, documentation review, performance feedback, and professional development. The supervisor helps ensure that client services are timely, professional, consistent with recovery plan goals, and compliant with clinical quality standards, Texas Administrative Code, Medicaid requirements, agency policies, and applicable state and federal regulations. The position also involves hiring and onboarding clinicians, managing staff records and approvals, responding to incidents and compliance concerns, participating in meetings and training, and representing CK Family Services in the community. The role is based in Arlington, Texas, and requires heavy travel to homes across Texas, reliable transportation, and the ability to be on call as necessary. Physical demands include walking frequently; standing or sitting for prolonged periods; occasional squatting; infrequent stair climbing; kneeling, twisting, bending, grasping, stepping backward, and getting up and down from the floor without assistance; and applying force to move objects or people as described in the posting.

Requirements

Master’s degree in Counseling, Psychology, Social Work, or a related field specified in the Texas Administrative Code for QMHP qualifications.
Licensure as an LMFT, LCSW, LMSW, LPC, or LPC-Associate.
Thorough understanding of community mental health and working knowledge of Texas Resiliency and Recovery (TRR) and Title 25 of the Texas Administrative Code.
Basic therapeutic skills and the ability to incentivize people and exercise good supervisory skills.
Experience and training working with individuals with severe and persistent mental illness, children with severe emotional disturbances, and services based on curriculum.
Excellent organizational and follow-up skills.
Proficiency in basic computer skills, including data entry, MS Office, jobsite portals, and company software.
Reliable transportation and a valid driver’s license.
Excellent interpersonal skills and ability to communicate effectively with a variety of people.
Comfort with heavy travel to homes across Texas.
Strong cognitive, decision-making, and problem-solving skills and willingness to take on new projects with a can-do attitude.
Strong desire to work as part of a team with a results-driven approach.
Demonstrated integrity, professionalism, and confidentiality.
Ability to work effectively under stress and remain flexible in changing situations.
Ability to be on call as necessary and respond immediately across different communication platforms.
Ability to participate in and facilitate training as required.
Ability to meet the stated physical demands, including applying up to 100 pounds of force occasionally, 20 pounds frequently, and 10 pounds continuously; stepping backward, grasping, bending, lowering 30–50 pounds to the ground, getting up and down from the floor without assistance, full range of motion in arms and legs, and performing a deep reverse lunge.
Ability to walk frequently; stand or sit for prolonged periods; squat occasionally; climb stairs infrequently; and kneel and twist as needed.
Sufficient good health to fulfill the role responsibilities. Employees with infectious diseases or skin lesions may not work for the duration of communicability.

Nice To Haves

Previous management experience is highly preferred.

Responsibilities

Teach and train clinicians to use agency databases, CMBHS, agency email, and Health Passport.
Supervise clinicians and provide clinical oversight through mentoring, monitoring, evaluation, and direction.
Manage appointment scheduling, clinician schedules, utilization, and caseloads to support timely service and client retention.
Support clinicians with case assignments by modeling techniques, brainstorming strategies, locating resources, developing action plans, and coaching on service implementation.
Provide training on time management and clinical documentation as needed.
Receive case assignments from the Referrals Department and assign or reassign clients to clinicians as needed.
Monitor the quality of progress notes, recovery plans, assessments, service request forms, and other clinical documentation; approve documentation in the agency database and CMBHS in a timely manner.
Ensure documentation and service delivery meet clinical quality standards, Texas Administrative Code, Medicaid and CMBHS requirements, and agency policies and procedures.
Ensure services align with recovery plan goals and measurable outcomes and are delivered professionally and on time.
Identify, secure, and coordinate access to additional services or resources for staff, families, and children.
Complete clinical assessments and provide a clinical diagnosis as needed.
Approve required forms and case closures; ensure clinicians document efforts to continue serving children before case closure and monitor documentation for changes in insurance coverage.
Ensure clinicians use state-required curricula, document fidelity, and that licensed clinicians become CBT competent within one year of hire or licensure.
Conduct routine and annual reviews of documentation, including in-person or recorded-session reviews; conduct and document monthly chart audits and weekly satisfaction surveys.
Report concerns and noncompliance to the supervisor and ensure incident reports are completed, reviewed, and escalated to Behavioral Health Services Leadership; develop action plans as needed.
Interview and hire clinicians in coordination with Human Resources, and ensure new hires receive required training, shadowing, coaching, and utilization support.
Approve paid time off, timesheets, mileage reports, and expense reports in accordance with agency policies.
Monitor staff file expirations, annual training, and documentation requirements and ensure materials are submitted to Human Resources on time.
Conduct monthly individual conferences, document successes and noncompliance, review goals quarterly, and forward completed monthly conferences to Human Resources.
Develop staff professionally; communicate annual goals and objectives; provide feedback; conduct 90-day and annual evaluations; and prepare required performance documents with Human Resources.
Immediately report suspected child abuse, neglect, or exploitation to the Abuse and Neglect Hotline and designated Behavioral Health Leadership.
Ensure compliance with DSHS rules and regulations, licensure requirements, and requirements concerning suspected fraudulent practices.
Participate in Child and Family Team meetings as appropriate, clinical and administrative meetings as required, and provide training as required.
Complete documentation accurately and on time; process mail and email daily; answer calls, relay messages, and respond to requests in a timely manner.
Represent CK Family Services in the community by attending scheduled meetings.
Maintain confidentiality and comply with applicable laws, regulations, and CKBH policies and procedures.
Perform other duties and tasks as requested or assigned.