Behavioral Health Representative I - Bilingual

Legacy Community Health•Baytown, TX

3d•Hybrid

About The Position

The Bilingual Behavioral Health Representative I provides hands-on administrative and clinical support to on-site Behavioral Health providers, helping patients navigate care and supporting smooth daily operations. The role combines patient communication, registration, scheduling, referral coordination, screening, and clinical support to improve access and continuity of behavioral health services. The representative works with providers, clinical staff, patients, families, and community resources in a collaborative, respectful care environment. The position is Monday through Friday and hybrid, based at Legacy Baytown Garth. Representatives and floaters may provide remote cross-coverage and travel to other locations as needed.

Requirements

BLS (CPR and AED) certification is required.
Bilingual English and Spanish speaking ability is required.
Familiarity with Microsoft Word, Outlook, and Excel.
Good in-person and telephone communication skills.
Ability to work in a team setting.
Communication and interpersonal skills to interact courteously and professionally with associates and customers from varied ethnic and socioeconomic backgrounds.
Ability to coordinate multiple activities simultaneously.
Computer skills, especially Microsoft Office, including Word, Excel, and PowerPoint.
Ability to interact effectively with community agencies and resources.
Leadership ability for program management, growth, and development within the Center and the community.

Nice To Haves

Three to six months of related experience preferred.
One-year college or technical-school certificate preferred.
Familiarity with behavioral health preferred.

Responsibilities

Arrange language-line interpretation services and translate for monolingual providers as needed.
Sort or dispense mail and faxes.
Help new patients with registration by sending VSC and following up on appointment day when intake forms are incomplete.
Manage EHR and continuity-of-care lists.
Manage provider schedules, including scheduling, canceling, and rescheduling appointments to support patient access.
Manage the Behavioral Health Services waitlist and fill open appointment slots.
Process and follow up on Behavioral Health internal service orders, including psychological testing and Integrated Behavioral Health referrals.
Obtain patients’ vital signs and enter them into EHRS promptly.
Screen new patients and complete risk assessments as needed.
Attend required all-staff meetings and complete reminder calls to unconfirmed patients.
Process prior authorizations for psychological testing and medications as requested.
Answer calls, retrieve voicemail, and send phone notes to the appropriate provider regarding matters such as refill requests, school forms, and patient letters.
Provide data entry, general office duties, and administrative support for Behavioral Health at the clinical site.
Assist with triaging behavioral health emergencies, consult the appropriate licensed provider, and follow Behavioral Health policies and procedures.
For Behavioral Health Representatives who are Medical Assistants, perform blood draws, injections, EKGs, and drug screens.
Process lab service orders in the EMR for the lab or patient service center, or provide orders to patients.
Cross-cover remotely and travel to other locations for coverage as needed.
Treat patients, families, visitors, and colleagues with dignity and respect, and contribute to effective teamwork and professional working relationships.
Attend required safety training and education; understand general, departmental, and job-specific safety responsibilities.
Operate assigned equipment and perform procedures safely as instructed; maintain work areas and equipment to Legacy standards.
Use proper body mechanics, check patient environments and equipment for safety, report safety concerns, follow exposure-control plans and pathogen precautions, and use protective barriers and Universal Precautions correctly.
Attend annual education programs and perform other duties as assigned.