Behavioral Health Rep I - Bilingual Spanish

Legacy Community Health•Beaumont, TX

3d•Hybrid

About The Position

The Bilingual Behavioral Health Representative I provides administrative and clinical support to on-site Behavioral Health providers, helping create an organized, welcoming, and connected care experience for patients. The role supports provider schedules and referrals, patient registration and communication, vital-sign collection, risk assessments, and coordination of behavioral health emergencies so providers can focus on patient care and patients can access services in a timely manner. The position works collaboratively with providers, clinical staff, patients, families, and community resources. It includes coordinating interpretation services, managing appointment access and continuity-of-care information, assisting with clinical procedures when applicable, responding to patient needs by phone, and supporting safe, respectful, and professional care environments. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a hybrid work arrangement. The role may require remote cross-coverage and travel to other locations as needed.

Requirements

BLS (CPR and AED) certification is required.
Bilingual English and Spanish speaking ability is required.
Familiarity with Microsoft Word, Outlook, and Excel.
Good direct and telephone communication skills.
Ability to work in a team setting.
Communication and interpersonal skills to interact courteously and professionally with associates and customers from varied ethnic and socioeconomic backgrounds.
Ability to coordinate multiple activities simultaneously.
Computer skills, especially in Microsoft Office, including Word, Excel, and PowerPoint.

Nice To Haves

Three to six months of related experience preferred.
One-year certificate from a college or technical school preferred.
Familiarity with behavioral health preferred.
Leadership ability for program management, growth, and development within the Center and the community.
Knowledge of and ability to interact effectively with community agencies and resources.

Responsibilities

Arrange language-line interpretation services and translate for monolingual providers as needed.
Sort or dispense mail and faxes.
Assist new patients with registration by sending VSC and following up on the appointment day if intake forms are incomplete.
Manage EHR and continuity-of-care lists.
Manage provider schedules, including scheduling, canceling, and rescheduling appointments to optimize patient access.
Manage the Behavioral Health Services waitlist to fill open appointment slots.
Process and follow up on Behavioral Health internal service orders, including psychological testing referrals and Integrated Behavioral Health (IBH).
Obtain patients’ vital signs and enter them into EHRS promptly.
Screen new patients and complete risk assessments as needed.
Attend mandatory all-staff meetings and required safety and education programs.
Call unconfirmed patients about scheduled appointments.
Process prior authorizations for psychological testing and medications as requested.
Answer phones, retrieve voicemail, and send phone notes to the appropriate provider, including refill requests, school-requested forms, patient letters, and other matters.
Provide data entry, general office duties, and administrative support for Behavioral Health at the clinical site.
Assist with triaging behavioral health emergencies in the clinic, consult the appropriate licensed provider, and follow Behavioral Health policies and procedures.
For Behavioral Health Representatives who are Medical Assistants, perform blood draws, injections, EKGs, and drug screens.
Process lab service orders in the EMR for the lab or patient service center, or provide them to patients.
Cross-cover remotely and travel to other locations for coverage as needed.
Treat patients, families, visitors, and fellow employees with dignity and respect, maintaining a professional, responsible, and courteous environment.
Build effective working relationships and work as part of a team to support department goals and objectives.
Follow safety responsibilities, operate assigned equipment safely, maintain work areas and equipment to Legacy standards, and use proper body mechanics.
Check patient environments and equipment for safety, promptly report safety concerns, and follow exposure-control plans and bloodborne and airborne pathogen precautions.
Use protective barrier equipment correctly, follow Universal Precautions, and implement appropriate safety control measures.
Perform other duties as assigned.