Behavioral Health Specialist, Bilingual

The Centers•Cleveland, OH

10d•$16 - $25

About The Position

Under the direction of the Director of Operations and reporting to the Team Supervisor, the Behavioral Health Specialist participates in the clinical team by providing care and care coordination to individuals with mental health needs. The specialist provides integrated care to help ensure clients’ whole-person health needs are met, including primary and behavioral healthcare and substance abuse services. The role works collaboratively with team members and uses care coordination skills with individuals, families, and internal and external providers to support seamless care. It also connects clients with health promotion, wellness activities, and community services, and maintains therapeutic relationships while addressing clients’ biopsychosocial needs. The position provides community psychiatric support and care coordination, conducts level-of-care assessments, and helps clients address social determinants of health. It monitors client status and service utilization, develops and reviews individualized treatment plans, communicates treatment information across providers, and works with multidisciplinary teams to support positive health outcomes. The specialist assists clients in obtaining and maintaining healthcare, accompanies or transports them to appointments as needed, and supports communication and follow-up among clients, healthcare teams, and support networks. Administrative work includes clinical documentation, timely progress notes, tracking logs, and required weekly billable hours. The position operates in a professional office environment and in the community. The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland.

Requirements

Bachelor’s degree in Social Work, Psychology, or a mental health-related field; applicants with a degree in a related field must have two years of care coordination or case management experience.
Valid Ohio driver’s license and access to an insured vehicle for client transportation.
Ability and desire to work closely with other team members.
Ability to form effective therapeutic relationships, engage clients in mutual assessment and goal-setting, and coordinate care plans from initial contact through the end of service.
Excellent oral and written communication skills.
Ability to make sound decisions under stressful conditions.
Demonstrated clinical skills and ability to organize and prioritize tasks.
Awareness of and sensitivity to the cultural diversity of the populations served.
Bilingual in Spanish.

Nice To Haves

Prior experience working with adults with SPMI.
Creativity and a drive for results in acting as a liaison to help clients receive community resources.
Working knowledge of stages of growth and development and family dynamics.
Ability to understand and accept a team approach to service delivery and the agency and program philosophy and goals.

Responsibilities

Provide community psychiatric support and care coordination, including health promotion, comprehensive transitional care, individual and family support, and referral, linkage, and advocacy related to community resources.
Conduct level-of-care assessments.
Help clients address social determinants of health, including housing and environmental needs, social supports and community or peer needs, economic needs, and education and vocational needs.
Monitor client status and service utilization to ensure the appropriate level of care is maintained.
Develop individualized treatment plans with clients and conduct treatment plan reviews and updates.
Communicate vital treatment information from external providers to The Centers’ treatment team to coordinate client care.
Work on a multidisciplinary service team with nurses, physicians, and pharmacists to achieve positive client health outcomes.
Assist clients in obtaining and maintaining comprehensive healthcare.
Attend medical appointments with clients and transport or accompany them to appointments as needed.
Communicate with clients, healthcare teams, and client support networks to ensure follow-up and coordinated treatment.
Complete clinical records, forms, reports, progress notes within 24 hours of service, daily tracking logs, and required weekly billable hours.
Perform other duties as assigned.