Behavioral Health Representative I - Bilingual Spanish

Legacy Community Health•Pasadena, TX

5d•Hybrid

About The Position

The Bilingual Behavioral Health Representative I provides administrative and clinical support to on-site Behavioral Health providers, helping create a welcoming, organized, and connected care experience for patients. The role combines patient communication and support, scheduling and referrals, clinical assistance, and teamwork to help providers focus on care and improve community access to behavioral health services. The representative supports appointment access and continuity of care, assists with patient registration and screenings, obtains vital signs, and helps coordinate behavioral health emergencies. The position collaborates with providers, clinical staff, patients, families, and community resources, and may provide interpretation support. Representatives and floaters may cross-cover remotely and travel to other locations as needed. The position is based at Legacy Pasadena Southmore in Pasadena, Texas, and follows a hybrid schedule Monday through Friday, 9:30 a.m. to 6:30 p.m. Bilingual English and Spanish speaking is required.

Requirements

BLS (CPR and AED) certification is required.
Bilingual English and Spanish speaking is required.
Familiarity with Microsoft Word, Outlook, and Excel.
Good direct and telephone communication skills.
Ability to work in a team setting.
Leadership ability for program management, growth, and development within the Center and the community.
Communication and interpersonal skills to interact courteously and professionally with associates and customers from varied ethnic and socioeconomic backgrounds.
Knowledge of and ability to interact effectively with community agencies and resources.
Ability to coordinate multiple activities simultaneously.
Computer skills, especially Microsoft Office, including Word, Excel, and PowerPoint.

Nice To Haves

Three to six months of related experience preferred.
One-year certificate from a college or technical school preferred.
Familiarity with Behavioral Health preferred.

Responsibilities

Arrange language-line interpretation services.
Sort or dispense mail and faxes.
Help new patients register by sending VSC and following up on the appointment day if intake forms are incomplete.
Manage EHR and continuity-of-care lists.
Manage provider schedules, including scheduling, canceling, and rescheduling patients to optimize access.
Manage the Behavioral Health Services waitlist to fill open appointment slots.
Process and follow up on Behavioral Health internal service orders, including psychological testing referrals and Integrated Behavioral Health (IBH).
Obtain patients’ vital signs and enter them into EHRS promptly.
Screen new patients and complete risk assessments as needed.
Translate for monolingual providers as needed.
Attend mandatory all-staff meetings.
Make reminder calls to unconfirmed patients with scheduled appointments.
Process psychological testing prior authorizations to confirm insurance coverage.
Answer phones, retrieve voicemail messages, and route phone notes to appropriate providers, including refill requests, school-requested forms, patient letters, and other matters.
Perform data entry, general office duties, and administrative support for Behavioral Health at the clinical site.
Complete medication prior authorizations requested by insurance.
Assist with triaging behavioral health emergencies in the clinic, consult the appropriate licensed provider, and follow Behavioral Health policies and procedures.
For Behavioral Health Representatives who are Medical Assistants, perform blood draws, injections, EKGs, and drug screens.
Process lab service orders in the EMR for the Lab or patient service center, or provide orders to patients.
Cross-cover remotely and travel to other locations for coverage as needed.
Treat patients, families, visitors, and colleagues with respect and courtesy, maintaining a professional environment.
Build effective working relationships and work as part of a team to meet department goals and objectives.
Attend required safety training and education programs, including annual education, and understand general, department, and job-related safety responsibilities.
Operate assigned equipment and perform procedures safely as instructed.
Maintain work areas and equipment according to Legacy standards.
Use proper body mechanics and check patient environments and equipment for safety.
Promptly report safety concerns to appropriate personnel.
Follow exposure control plans and bloodborne and airborne pathogen precautions; use protective barriers and Universal Precautions correctly.
Institute appropriate control measures to maintain a safe environment.
Perform other duties as assigned.