BH Navigator I (Casual) - UPMC Chautauqua

UPMC•Jamestown, NY

15d

About The Position

UPMC Western Behavioral Health is hiring a Casual Behavioral Health Navigator I to support UPMC Chautauqua. The role assesses and guides patients and families in collaboration with attending psychiatrists and other staff in the UPMC Chautauqua Emergency Department. The Navigator develops initial treatment plans to support disposition planning and assists with bed placement or other disposition planning. The role identifies patient acuity and facilitates the flow of information to support effective communication about patient care, operations, and disposition. The incumbent works 8 hours every 4 weeks. The position requires undergraduate and, if applicable, graduate transcripts to be included with the application. The employee may be in rooms where medications are stored during job duties; contact with medications is not allowed.

Requirements

Bachelor's degree in Psychology, Counseling, or Social Work and one year of direct mental health care experience, or a master's degree in Psychology, Counseling, or Social Work.
Other fields of study may be considered with at least 12 credits in human services and/or relevant mental health experience.
Ability to respond calmly and effectively, using good clinical judgment, to psychiatric and medical emergencies.
Ability to identify problems, implement resolutions, and reassess situations or problems.
Excellent interpersonal skills, including direct, professional, tactful, gracious interactions and verbal, nonverbal, face-to-face, and telephone communication with professional and nonprofessional contacts.
Ability to work collaboratively within a multidisciplinary team.
Ability to work under stress with unpredictable patient flow in a sometimes-crowded work environment.
Warm, friendly, caring, kind, and hospitable disposition toward patients and colleagues.
Openness and willingness to learn.
Flexible schedule and ability to work rotating shifts.
Consistent history of delivering services with a service-excellent attitude.
Ability and willingness to work in a managed care environment.
New York State Fingerprint Check; may work provisionally for 30 days.
New York Mandated Reporter requirement due within 90 days of hire or transfer.
Comprehensive Crisis Management (CCMC).
NY Mandated Reporter Training.
NYS Staff Exclusion List (NYSEL).
NYS Statewide Central Register of Child Abuse (NYSCR).

Responsibilities

Meet documentation standards and complete required paperwork, including psychiatric evaluations and commitment paperwork.
Use DSM-V and develop provisional diagnoses.
Apply knowledge of mental health laws and review inpatient commitments for accuracy, competency, and proper time frames.
Understand insurance programs and processes and obtain authorizations as needed.
Participate in interdisciplinary activities, including staff meetings and assigned committees.
Maintain competency requirements.
Learn and use up-to-date technology to deliver patient care for assessment and disposition or referral planning.
Handle a sizable volume of calls efficiently and direct callers to appropriate services promptly.
Follow outpatient scheduling or referral documentation guidelines.
Respond promptly to appointment or inpatient admission requests received by email, phone, or voicemail.
Review and summarize patient information for behavioral health unit admissions and triage patients for appropriate placement.
Present cases verbally to physicians and others.
Conduct triage and assessments for medical necessity or appropriate outpatient clinics.
Provide accurate and timely information to coworkers, physicians, and outside agencies in a professional and courteous manner.
Access social systems by providing resource-specific information to patients and families, initiating contact with appropriate resources, and facilitating acceptance of referrals.