Intake Worker / Driver | Admissions Coordinator | Part Time

The Behavioral Wellness Center at Girard•Philadelphia, PA

5d•Onsite

About The Position

The Behavioral Wellness Center at Girard is seeking a dependable and professional Behavioral Health Intake Worker to support intake, admissions, referral coordination, documentation, and patient access in its Behavioral Intake Unit. The role involves gathering and verifying patient information, coordinating admissions and placements with clinical staff and referral sources, maintaining accurate records, and assisting individuals entering behavioral health and substance use treatment services. Driving is not the primary function, but the employee may occasionally provide transportation related to departmental needs. This is a fully onsite, part-time position in Philadelphia, Pennsylvania, scheduled for 16 hours per week. The regular schedule includes a Monday/Friday rotation and every other weekend; day or evening shifts may be available based on departmental staffing needs. Evening shift is eligible for a shift differential. All new hires must attend a required five-day orientation, Monday through Friday, from 8:30 AM to 5:00 PM before beginning their regular schedule.

Requirements

A valid driver's license is required.
A clean driving record for the past three years is required.
No DUI convictions within the past five years.
Current automobile insurance is required.
Ability to successfully complete a driving assessment if required.
Candidates without a related degree should have relevant experience in behavioral health, mental health, human services, healthcare admissions, intake, patient access, patient registration, case management, direct care, residential services, or a related setting.
Strong communication and customer service skills.
Ability to interact professionally and compassionately with individuals entering behavioral health or substance use treatment.
Strong organizational, time management, and multitasking abilities.
Ability to learn intake, admissions, referral, and patient access processes.
Proficiency with Microsoft Office and ability to learn Electronic Health Record systems.
Ability to communicate effectively with patients, families, clinical staff, referral sources, and community providers.
Ability to work independently and professionally in a fast-paced behavioral healthcare environment.
Ability to attend mandatory five-day orientation Monday through Friday, 8:30 AM to 5:00 PM, before beginning the regular schedule.
Employment is contingent on successful completion of pre-employment requirements, including a physical examination, background check, verification of employment, and drug screening.

Nice To Haves

Associate’s or Bachelor’s degree in Psychology, Social Work, Human Services, Behavioral Health, Sociology, Criminal Justice, Healthcare Administration, or a related field.
Experience with intake coordination, referral processing, admissions, patient registration, behavioral health, or substance use treatment.
Bilingual English and Spanish communication skills.
Knowledge of HIPAA, insurance verification, admissions processes, or intake documentation standards.
Relevant experience in roles such as Mental Health Technician, Behavioral Health Technician, Intake Coordinator, Patient Access Representative, Admissions Representative, Case Management Assistant, Human Services Worker, Residential Counselor, Recovery Support Specialist, Direct Support Professional, or similar positions.

Responsibilities

Greet and register incoming patients and referrals professionally and promptly.
Collect, verify, and enter patient demographic, insurance, and clinical information.
Coordinate admissions and patient placements with physicians, nurses, clinical staff, and referral sources.
Obtain required patient consents and maintain accurate documentation in the Electronic Health Record (EHR).
Assist with intake screenings and admission processes as assigned.
Communicate with hospitals, treatment providers, community agencies, and other referral sources regarding admissions and placement.
Support patient access activities and facilitate organized transitions into behavioral health and substance use treatment services.
Maintain accurate intake, referral, and admissions documentation.
Maintain confidentiality and comply with HIPAA and organizational policies.
Provide transportation for patients, staff, or laboratory specimens when needed for departmental operations.
Operate organizational vehicles safely and promptly report maintenance or safety concerns.
Support the day-to-day operations of the Behavioral Intake Unit.