Behavioral Health Case Manager

Harbor•Toledo, OH

36d

About The Position

Harbor is seeking a full-time Behavioral Health Case Manager for its Toledo team. The role provides individualized, measurable, community-based case management and behavioral health services to adults experiencing mental health and behavioral health challenges. Services help clients succeed in the community, access needed resources, improve daily functioning, increase independence, and strengthen community integration and quality of life. The position serves as the primary clinician for assigned clients, coordinating care and treatment planning with clients, families or supports, and internal and external providers. It provides individual and group community psychiatric supportive treatment (CPST) and therapeutic behavioral services (TBS), including potentially facilitating Day Treatment groups. The role also involves accurate and timely clinical documentation, connecting clients with community resources and supports, crisis prevention and response, and transportation when required by the assignment. Work is community- and field-based, with services delivered in clients’ homes, agency offices, and other community settings. Some services may be delivered virtually from the office to clients in their homes. The position may involve travel, exposure to confidential information, and potential exposure to behavioral, crisis, or environmental situations. The role is union-eligible as a full-time position.

Requirements

Bachelor’s degree in counseling, social work, psychology, or a closely related behavioral or mental health field from an accredited college or university; alternatively, a high school diploma or GED and three years of experience in a behavioral health or related field may be accepted.
Three years of experience in a behavioral health or related field is required if the highest education level is a high school diploma or GED.
Proficiency with computers, including Microsoft Office 365 (Outlook, Word, and Excel), electronic health records, and virtual meeting platforms.
Meet requirements to be a Qualified Mental Health Specialist (QMHS) and complete required training before providing services.
Demonstrate required basic competencies, as determined by supervisor review, within 90 days of hire; competencies include understanding mental illness or substance use disorder treatment and recovery, symptoms and effects on functioning and behavior, therapeutic engagement, crisis response, relevant service systems, and de-escalation.
Complete 20 hours of continuing education every 24 months to meet non-licensed staff renewal requirements per the Department of Behavioral Health.
Obtain CPR/First Aid and NCI/CPI certifications within 90 days of employment.
Have a valid driver’s license, acceptable driving record, and proof of personal auto insurance sufficient to be deemed insurable with Harbor’s vehicle insurance carrier.
For Youth Provider assignments, CANS certification may be required within 90 days of employment.
For Substance Use Disorder Program assignments, completion of an Ohio Chemical Dependency Counselor Assistant license may be required.

Nice To Haves

Experience providing case management to people with varied lived experiences, such as severe and persistent mental health diagnoses, substance use disorders, and youth or adults, in a community mental health center setting.

Responsibilities

Serve as the primary clinician for assigned clients, coordinate care across internal and external providers, and ensure Individualized Service Plans are updated regularly and as needed.
Complete accurate and timely documentation supporting medical necessity, including progress notes, ISPs, needs assessments, discharge summaries, and other required forms.
Meet or exceed Harbor’s billable direct-service expectations.
Provide individual and group CPST and TBS services, potentially including facilitation of Day Treatment groups, consistent with accreditation and certification standards.
Coordinate individualized treatment planning with clients, families or supports, and other providers.
Identify strategies and treatment options.
Develop and provide solution-focused interventions and emotional and behavioral management drawing on evidence-based psychotherapeutic treatments.
Support the restoration of social skills and daily functioning.
Provide crisis prevention and amelioration.
Collaborate with internal and external providers to help clients access essential community resources and increase social supports and networks.
Connect clients with appropriate resources and entitlement programs and advocate for clients; follow up with referral sources with relevant updates as appropriate and agreed to by the client.
Follow Harbor telehealth policies and procedures and use authorized or provided telehealth equipment and software when serving clients virtually in their homes.
Transport clients to appointments as needed according to job assignment and driving policies.
Respond promptly to client and agency communications through email, phone, Teams, or other identified channels.
Complete agency-assigned training in a timely manner.
Float to other locations as needed to accommodate client or agency needs.
Keep current with trends and developments related to job competencies, including evidence-based Day Treatment curricula and other services.
Use knowledge of mental health and substance use disorder symptoms and treatment to assist clients with co-occurring disorders.
Maintain professionalism and confidentiality in accordance with HIPAA, 42 CFR Part 2, and applicable state and local laws.
Participate in meetings, committees, and agency initiatives as appropriate and approved by a supervisor.
Use information technology systems effectively and according to organizational standards and security protocols.
Exercise sound judgment, organize and prioritize work, seek and use supervision and feedback, and manage time and leave according to organizational policies.
Perform additional duties as assigned to support departmental and organizational needs.