Behavioral Health Case Manager II

Dhss/Samh • Dover, DE

5d

About The Position

The Behavioral Health Case Manager II coordinates behavioral health services for individuals with mental health and/or substance use disorders. The role involves assessment, care coordination, utilization review, case management, referrals, and transition planning. The case manager collaborates with hospitals, providers, community agencies, and internal staff to help ensure timely access to appropriate services, maintain accurate documentation, and meet program requirements.

This position is not a licensed social worker role. It does not involve diagnosing disorders, conducting related client assessments or evaluations, providing psychotherapeutic treatment, or developing and implementing assessment-based treatment plans. The employee may participate as a member of a multidisciplinary team implementing behavioral health services or treatment plans in accordance with Delaware Code, Title 24.

Requirements

• Bachelor’s degree or higher in Behavioral or Social Science or a related field.
• Six months’ experience in case management, including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human-service needs.
• Six months’ experience providing clinical treatment or counseling, or determining eligibility for services or benefits as part of a treatment team.
• Six months’ experience interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months’ experience in narrative report writing.
• Applicants must be legally authorized to work in the United States; DHSS does not provide employment-based sponsorship.
• New hires must attend Statewide New Employee Orientation on their first day of employment.

Responsibilities

• Interview clients, family members, and other relevant individuals to obtain case histories.
• Provide guidance and relevant information to clients’ families to support solutions and positive family interactions.
• Evaluate information from interviews, case histories, and other sources and refer it to appropriate channels for review.
• Prepare narrative, statistical, and court reports as necessary.
• Contribute to multidisciplinary team assessments of client human-service needs and treatment planning, supporting appropriate placement in care or service settings.
• Prepare applications for services or benefits.
• Contact social agencies and coordinate referrals.
• Appear at court proceedings as required and testify about social and environmental issues affecting clients.
• Provide technical guidance to organizations and staff regarding client-care findings and consult with caregiving agencies.
• Provide consultation to state and private agencies and potentially participate in community projects.
• Advocate for clients and families to protect their rights and obtain consent for treatment.
• Use automated information systems and computer software to research, review, evaluate, and report health and human-service data.
• May lead paraprofessional, professional, or administrative support staff by assigning, monitoring, and reviewing work and providing training, guidance, and direction.
• Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Perform other related duties as required.

Benefits

• Comprehensive benefit package; details are available on the State of Delaware benefits website.
• Incumbents working four or more hours between 6:00 p.m. and 8:00 a.m. the following day receive 5% shift differential pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level