Behavioral Health Associate - Days

East Tennessee Behavioral Health•Knoxville, TN

10d

About The Position

The Behavioral Health Associate provides personal care services to patients at the facility under the direction of clinical or nursing leadership. The role supports patient safety and well-being by helping maintain a positive, supportive, structured, safe, secure, and comfortable environment. Associates interact with patients, observe behavior, communicate significant observations to nursing staff, and document clinical information and required records. They may assist with activities of daily living, obtain and document vital signs and measurements, facilitate educational and rehabilitative groups, support treatment goals, assist with incident follow-up, and provide or coordinate patient transportation. A positive, empathetic, and professional attitude toward customers is expected, including acknowledging and working to resolve unmet patient needs. Other duties may be assigned.

Requirements

High school diploma or equivalent.
CPR certification required; training is available upon hire and offered by the facility.
De-escalation and restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

Six months or more of experience working with the specific population of the facility.
First aid may be required based on state or facility requirements.

Responsibilities

Prioritize patient safety and provide excellent customer service.
Support patients' well-being in a positive, supportive, and structured environment.
Conduct safety checks and ensure supervision at 15-minute intervals, as specified by special precautions or individualized supervision guidelines.
Document timely, accurate, and appropriate clinical information in patients' medical records.
Help maintain a safe, secure, and comfortable environment for patients, significant others, and staff.
Interact routinely with patients, observe their behavior, and communicate significant observations to nursing staff.
As needed, oversee or assist patients with activities of daily living, including toileting, bathing, dressing, grooming, oral hygiene, meals, snacks, hydration, and changing bed linens.
As assigned, obtain patients' vital signs, height, and weight, and document them in the patient record.
Facilitate educational and rehabilitative groups on topics such as social skills, coping skills, anger management, and independent living skills.
Engage patients in activities and interactions designed to encourage achievement of treatment goals.
Complete and maintain required documentation and assist with incident and event follow-up and paperwork.
As needed, provide patient transportation or coordinate transportation with an appropriate staff member.
Acknowledge unmet patient needs and work to resolve complaints while maintaining a positive, empathetic, and professional attitude.
Perform other functions and tasks as assigned.