Behavioral Health Associate -Days

East Tennessee Behavioral Health•Knoxville, TN

1d•Onsite

About The Position

Responsible for providing personal care services to patients at the facility under the direction of clinical or nursing leadership. The associate is expected to demonstrate a positive, empathetic and professional attitude toward customers, acknowledge and work to resolve unmet patient needs, and prioritize patient safety. The role supports patients’ well-being in a positive, supportive and structured environment. It includes conducting safety checks and required patient supervision, documenting clinical information, observing and communicating patient behaviors to nursing staff, and helping maintain a safe and comfortable setting. The associate may assist with activities of daily living, take and document vital signs and measurements, facilitate educational and rehabilitative groups, and engage patients in activities related to their treatment goals. The position also involves maintaining required documentation, assisting with incident follow-up and paperwork, and potentially providing or coordinating patient transportation. Other functions and tasks may be assigned.

Requirements

High school diploma or equivalent.
CPR certification required; training is available upon hire and offered by the facility.
De-escalation and restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

Six months or more of experience working with the specific population served by the facility is preferred.
First aid may be required depending on state or facility requirements.

Responsibilities

Demonstrate urgency regarding patient safety and provide excellent customer service.
Support patients’ well-being in a positive, supportive and structured environment.
Conduct safety checks and ensure supervision at 15-minute intervals, as required by special precautions or individualized supervision guidelines.
Document timely, accurate and appropriate clinical information in patients’ medical records.
Help maintain a safe, secure and comfortable environment for patients, significant others and staff.
Interact routinely with patients, observe their behaviors and communicate significant observations to nursing staff.
May oversee or assist patients with activities of daily living, including toileting, bathing, dressing, grooming, oral hygiene, meals, snacks, hydration and changing bed linens.
May obtain and document patients’ vital signs, height and weight as assigned.
Facilitate educational and rehabilitative patient groups on topics such as social skills, coping skills, anger management and independent living skills.
Engage patients in activities and interactions designed to encourage progress toward treatment goals.
Complete and maintain required documentation, and assist with follow-up and paperwork related to facility incidents and events.
May provide patient transportation or coordinate it with an appropriate staff member.
Acknowledge and work to resolve patient complaints and unmet needs while maintaining a positive, empathetic and professional attitude.
Perform other functions and tasks as assigned.