BEER-WINE-LIQR/CLERK

The Kroger Co.•Glenview, IL

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in achieving sales and profit goals and monitor established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk helps customers select adult beverages, maintains product knowledge, supports displays and promotions, and prepares, labels, stocks, and inventories merchandise. The role also involves checking product freshness, maintaining required cooler temperatures and logs, reporting discrepancies and safety concerns, and inspecting equipment for maintenance needs.

Requirements

Must be 21 years of age.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Nice To Haves

Beer, wine, or liquor experience.
Knowledge of imported and domestic varieties, flavor profiles, and production methods.
Knowledge of industry trends in specialty wines and beers as they relate to customers.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Assist with adult beverage category displays and special in-store promotions in consultation with store management.
Maintain familiarity with adult beverage product names, pronunciation, origins, and industry terminology.
Inform customers about Beer/Wine/Spirits specials.
Recommend beer, wine, and spirits items to meet customers’ needs.
Prepare, package, label, and inventory merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with current, future, seasonal, and special advertisements.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.