Beer-Wine-Liqr/Clerk

Kroger•Glenview, IL

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching the department’s sales and profit goals, and monitor established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk supports customers with product questions and recommendations, maintains knowledge of adult beverage products and industry terminology, and assists with displays and promotions. The role also includes preparing, packaging, labeling, stocking, and inventorying merchandise; checking product quality and sell-by dates; reporting ordering or shipping discrepancies; and maintaining case and cooler temperatures and logs. The clerk reinforces safety procedures, identifies and reports hazards and incidents, inspects equipment for maintenance needs, and reports illegal activity.

Requirements

Must be 21 years of age.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Nice To Haves

Beer/Wine/Liquor experience.
Knowledge of imported and domestic varieties, their flavor profiles, and how they are made.
Knowledge of industry trends in specialty wines and beers as they relate to customers.
Retail experience.
Ability to speak, read, and/or write a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment and answer customers’ questions about products sold in the department and throughout the store.
Gain and maintain product knowledge and respond to customer questions with product suggestions.
Assist with execution of adult beverage category display plans and special in-store promotions in consultation with store management.
Maintain familiarity with adult beverage product names, pronunciation, origins, and industry terminology.
Inform customers of Beer/Wine/Spirits specials and recommend products to meet their needs.
Prepare, package, label, and inventory merchandise.
Check product quality for freshness; review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager of repair needs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.