Beer-Wine-Liqr/Clerk

Kroger•Jefferson City, MO

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role serves customers by answering questions, recommending products, sharing information about specials, and maintaining knowledge of adult beverage products and industry terms. It also supports department displays and promotions, prepares and maintains merchandise, checks product quality and freshness, and helps ensure department equipment and coolers are properly maintained. The clerk reinforces safety procedures, reports hazards and incidents, and notifies management of customer or employee accidents, product discrepancies, and illegal activity. The essential functions must be performed with or without reasonable accommodation.

Requirements

Must be at least 21 years of age.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Nice To Haves

Beer, wine, or liquor experience.
Knowledge of imported and domestic varieties, flavor profiles, and how they are made.
Knowledge of industry trends in specialty wines and beers as they relate to customers.
Retail experience.
Ability to speak, read, and/or write a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to customer questions and make product suggestions.
Assist with execution of adult beverage category display plans and special in-store promotions in consultation with store management.
Maintain familiarity with adult beverage product names, pronunciation, origins, and industry terms.
Inform customers about Beer/Wine/Spirits specials and recommend items to meet their needs.
Prepare, package, label, and inventory merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.