BEER-WINE-LIQR/CLERK
About The Position
The Beer-Wine-Liquor Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. The clerk demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk supports adult beverage merchandising and promotions, maintains product knowledge, assists customers with recommendations, and prepares, labels, stocks, and inventories merchandise. The position also helps ensure product freshness, accurate temperature controls, safe operations, and prompt reporting of discrepancies, maintenance needs, accidents, safety risks, or illegal activity. The essential functions must be performed with or without reasonable accommodation.
Requirements
- Must be at least 21 years of age.
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- Beer, wine, or liquor experience.
- Knowledge of imported and domestic varieties, flavor profiles, and production methods.
- Knowledge of industry trends in specialty wines and beers as they relate to customers.
- Retail experience.
- Ability to speak, read, and/or write in a second language.
Responsibilities
- Promote trust and respect among associates.
- Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
- Maintain knowledge of department products and answer questions or make suggestions.
- Assist with adult beverage category display plans and special in-store promotions in consultation with store management.
- Maintain familiarity with adult beverage product names, pronunciation, origins, and industry terms.
- Inform customers of Beer/Wine/Spirits specials and recommend products to meet their needs.
- Prepare, package, label, and inventory merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
- Maintain proper temperatures in cases and coolers and maintain temperature logs.
- Follow safety procedures, identify unsafe conditions, and notify store management.
- Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items requiring repair.
- Notify management of customer or employee accidents.
- Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
