BEER-WINE-LIQR/CLERK

The Kroger Co.•Louisville, KY

About The Position

The Beer-Wine-Liquor Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. The clerk demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves assisting customers with adult beverage products, maintaining product knowledge, supporting displays and promotions, preparing and maintaining merchandise, monitoring product quality and temperatures, and following safety procedures. The clerk must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Must be 21 years of age.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Nice To Haves

Beer, wine, or liquor experience.
Knowledge of imported and domestic varieties, flavor profiles, and how they are made.
Knowledge of industry trends in specialty wines and beers as they relate to customers.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers and answer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to customer questions and make suggestions.
Assist with adult beverage category display plans and special in-store promotions in consultation with store management.
Maintain familiarity with adult beverage product names, pronunciation, origin, and industry terminology.
Inform customers of Beer/Wine/Spirits specials and recommend items to meet their needs.
Prepare, package, label, and inventory merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items requiring repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.