Beer Ambassador (Part Time)

Hardywood Park Craft Brewery•Richmond, VA

7d•$3 - $3•Onsite

About The Position

As a Beer Ambassador, you are the welcoming face of Hardywood and provide an exceptional taproom experience while safely and responsibly serving craft beer and food. The role combines customer service, operational efficiency, teamwork, and a passion for craft beer. Beer Ambassadors support the Front of House team at Hardywood’s Ownby Lane and West Creek facilities, helping create welcoming, memorable experiences for guests.

Requirements

Prior customer service, sales, or restaurant/hospitality service experience is preferred.
Ability to learn and use a digital POS system, multitask, and work in an organized manner in a fast-paced environment.
Excellent oral and written communication skills.
Ability to work independently and collaboratively with Front of House and kitchen team members.
Strong commitment to personal and guest safety.
Availability for part-time hours, including evenings, weekends, and select holidays or major beer releases.
Comfort working at both the Ownby Lane and West Creek facilities and willingness to assist the kitchen team as needed.
Ability to stand, walk, and remain active for extended periods of 8 or more hours per shift.
Ability to repeatedly lift 60 pounds and safely move and place 160-pound kegs with proper equipment and assistance.
Physical ability to carry trays, bus tables, and deliver prepared food and beer to guest tables.

Nice To Haves

Strong passion for craft beer.
Cicerone Certified Beer Server credential.

Responsibilities

Pour draft beer to quality standards and prepare other beverage offerings according to Hardywood standards.
Welcome guests, answer questions about the beer portfolio, and help guests choose beverages they will enjoy.
Provide guided tours of brewing facilities when needed.
Provide attentive table service, including delivering prepared food and beer to guests.
Represent the Hardywood brand and its values of community, quality, and sustainability.
Control inventory, restock beer and supplies, and keep the merchandise area tidy and well-stocked.
Accurately operate the POS system, handle cash, open and close tabs, and process payments.
Assist coworkers and managers with waste cleanup, trash removal, and stocking event supplies.
Cross-train and assist the kitchen team as needed at the Ownby and West Creek facilities.
Change kegs safely, manage the draft system during service, and troubleshoot basic draft issues.
Complete opening and closing duties to prepare and shut down the bar, taproom, and patio.
Follow alcohol service laws, check identification for guests who appear to be 30 or younger, and apply wristbands when necessary.
Identify intoxicated guests tactfully, intervene appropriately, and help arrange safe transportation home.
Communicate promptly with management about uncooperative guests or escalating situations.
Maintain a clean, sanitized, and safe workplace in accordance with local health department standards.
Carry trays, bus tables, and deliver prepared food and beer to guest tables.