Beauty Services Manager
About The Position
Canyon Ranch is seeking a dynamic and experienced Beauty Services Manager to lead a team of 35–45 employees. The role manages the efficiency and effectiveness of the Skincare and Salon Departments, guides and motivates staff, ensures exceptional service delivery, and fosters a positive, collaborative work environment. The manager oversees staff selection, onboarding, training, development, and counseling; manages payroll and the operating expense budget; and monitors daily spa revenue to inform expense decisions and recommendations. The role also ensures guest requests are handled promptly and courteously, develops vendor-supported retail incentives and beauty events, creates guest lectures and specialty programming, and coaches staff to meet sales-to-service goals.
Requirements
- High school diploma or equivalent.
- Valid driver's license with an acceptable driving record.
- CPR/First Aid certification required within 90 days of hire.
- Strong leadership skills, including the ability to coach, mentor, and hold team members accountable.
- Excellent customer service, communication, organizational, and time management skills.
- Energetic, enthusiastic, and highly service-oriented approach.
Nice To Haves
- 3–5 years of spa management experience in a resort, luxury hotel, or similar spa environment.
- Strong computer proficiency and experience with scheduling or booking systems.
- Licensed Esthetician or Cosmetologist.
Responsibilities
- Manage the efficiency and effectiveness of the Skincare and Salon Departments.
- Select, onboard, train, develop, and counsel Skincare, Salon, and Aesthetics department staff.
- Guide and motivate staff, ensure exceptional service delivery, and maintain a positive and collaborative work environment.
- Manage payroll and the operating expense budget.
- Monitor daily spa revenue and use it to make expense decisions and recommendations.
- Ensure guest requests are accommodated promptly and courteously.
- Create monthly vendor incentive programs to increase retail sales.
- Create and facilitate monthly beauty events with vendors and staff.
- Develop guest lectures and specialty programming.
- Oversee retail sales and coach and motivate staff to achieve sales-to-service goals.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
