Beauty Sales - Lancôme - The Mall in Columbia

Nordstrom•Columbia, MD

8d•Onsite

About The Position

The Beauty Sales role in Nordstrom’s Beauty Department focuses on creating personalized beauty experiences and maximizing sales for luxury beauty brands. The employee engages customers to understand their needs and recommends products and services. They build customer relationships both in store and digitally, contribute to an inclusive team environment, and keep up with beauty trends through training from Nordstrom and brand partners. The role is with Lancôme at The Mall in Columbia. The position pays $20.45–$21.25 per hour. Beauty sales employees typically receive 3% commission, and the position may be eligible for performance-based incentives or bonuses. Benefits include medical, vision, dental, retirement, paid time away, life and disability insurance options, merchandise discounts, EAP resources, PTO accruals, and holidays. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals, with interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped merchandise, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for all customers.
Set and achieve sales goals for in-store and digital selling using selling tools, including text and social media.
Book appointments and drive sales for in-store Beauty events and services.
Keep the department organized, clean, and customer-ready.
Stay current on beauty trends, products, and industry knowledge through training from Nordstrom and brand partners.
Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.