Beauty Sales Leader - Prestige Beauty, Burbank Town Center - Full Time

Macy's•Burbank, CA

14h

About The Position

As a Leader, Prestige Selling at Macy’s, you help drive sales, elevate the customer experience, and support the success of the Beauty department. Serving as an expert across multiple prestige cosmetics brands, you combine product knowledge and leadership skills to create a customer-focused, high-performing environment. You engage customers with personalized service, coach Beauty Advisors toward performance goals, and execute events and brand strategies to grow market share. You build client loyalty, support product launches, and partner with vendors and store leadership to deliver business results. You lead by example by preparing the counter, reviewing sales goals and product information, welcoming customers, and maintaining a clean, organized, well-stocked, visually appealing space that meets brand standards. You support colleagues, promote loyalty benefits, and work to achieve sales goals and improve customer and store results. The role requires managing multiple priorities in a fast-paced retail setting and working a flexible schedule that may include days, evenings, nights, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Ability to meet the essential physical requirements of the position, including talking, lifting, constant moving, standing, and reaching.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Resolve customer concerns professionally with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach and support Beauty Advisors and lead by example in customer service and sales.
Keep the counter clean, organized, well-stocked, and prepared to welcome customers.
Support merchandising updates and maintain current signage, pricing, testers, and displays.
Promote collaboration, share loyalty benefits, and help the team achieve sales and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice