Beauty Sales Leader - Prestige Beauty, Burbank Town Center - Full Time

Macy's•Burbank, CA

20h•$19 - $31•Onsite

About The Position

As a Leader, Prestige Selling at Macy’s, you help drive sales, elevate the customer experience, and support the success of the Beauty department. Serving as an expert across multiple prestige cosmetics brands, you combine product knowledge, leadership, and a passion for beauty to create a customer-focused, high-performing environment. You lead by example with personalized customer service, coach Beauty Advisors toward performance goals, and execute events and brand strategies to grow market share. You foster client loyalty, support product launches, and work with vendors and store leadership to deliver business results. The role includes preparing the counter and team for the day by reviewing sales goals, launches, best-sellers, and trends; engaging customers and building relationships; maintaining clean, stocked testers, accurate signage, and appealing displays; supporting merchandising; and promoting loyalty benefits. You collaborate with colleagues, model honest and caring service, and work toward sales and store goals while learning and improving. This position requires a flexible schedule that may include days, evenings, nights, weekends, and holidays, as well as dependable attendance and punctuality. Full-time colleagues are typically scheduled 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience is preferred.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze sales results across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Resolve customer concerns professionally with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends to support team education.
Coach and inspire Beauty Advisors to meet performance goals.
Keep the beauty counter clean, organized, stocked, and welcoming, and support merchandising updates.
Promote loyalty benefits and ensure customers leave with what they need and a positive closing interaction.
Work collaboratively with colleagues to support customers and the team.
Manage multiple priorities in a fast-paced environment with attention to detail.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.