Beauty Lead - Northpark Mall Mo

Penney OpCo LLC • Joplin, MO

1d • Onsite

About The Position

The Beauty Lead provides customers with a personalized beauty shopping experience by using product knowledge and the Connect, Inspire, Engage service model. The role prioritizes sales and customer service while supporting consistent department operations. The Beauty Lead helps customers select products, provides product application demonstrations and suggestions, promotes customer loyalty programs, and supports beauty promotions and events. The role also replenishes and maintains merchandise, supports inventory and merchandising processes, and helps onboard and train store associates on beauty procedures.

Requirements

• Strong communication and relationship-building skills.
• Demonstrate the competencies of prioritizing customers, taking accountability, thinking critically, producing results, driving improvement, and working collaboratively.

Responsibilities

• Approach customers, identify their needs, share beauty product knowledge, and help them make purchasing decisions.
• Provide mini services such as product application and recommend application techniques and complementary products.
• Meet or exceed performance, productivity, and sales goals.
• Promote FindMore, gift cards, rewards and credit programs, promotions, and cross-selling opportunities.
• Listen to and resolve customer concerns by providing options, solutions, and next steps.
• Process sales, returns, and exchanges; manage checkout lines; and perform re-ticketing and return processes.
• Support beauty department promotions and events and help ensure standards and goals are met.
• Replenish products from shipments, stockrooms, and understock while maintaining core standards.
• Create and manage product testers and maintain an organized, clean, and hygienic sales floor through recovery processes.
• Prepare for inventory activities, including cycle counts, stock ledger updates, RFID scans, and annual inventory.
• Assist the operations team with pricing, signing, and merchandising processes.
• Help onboard, train, and cross-train store associates on beauty procedures and processes.
• Participate in ongoing skills development through company- or vendor-provided training and practice.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays for eligible associates.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Additional compensation for store hourly associates scheduled to work on a designated holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed