Beauty Lead - Fair Oaks Mall
About The Position
The Beauty Lead provides customers with a personalized beauty shopping experience by using product knowledge and the Connect, Inspire, Engage service model. The role focuses on driving sales and delivering excellent customer service while helping maintain consistent beauty department operations. The Beauty Lead engages customers, identifies their needs, and helps them make purchasing decisions through product recommendations, application demonstrations, and suggestions for techniques and complementary products. The role supports sales goals, customer loyalty programs, checkout, promotions, and customer issue resolution. The position also maintains product availability and department standards through replenishment, tester management, sales-floor recovery, inventory preparation, and support for pricing, signing, and merchandising. The Beauty Lead helps onboard and train store associates on beauty procedures and participates in ongoing company- or vendor-provided training. The stated pay range is USD $14.50 to $18.13 per hour. If eligible, benefits include medical, dental, and vision coverage; term life insurance; paid vacation and holidays; a 401(k) with company match; and an associate discount on JCPenney merchandise. Eligible associates scheduled to work on designated holidays receive additional compensation.
Requirements
- Strong communication and relationship-building skills.
- Demonstrated ability to prioritize customers, take accountability, think critically, produce results, drive improvement, and work collaboratively.
Responsibilities
- Proactively approach customers, learn their needs, and use product knowledge to support buying decisions and close sales.
- Provide beauty product demonstrations or mini services, including application suggestions and recommendations for additional products.
- Work toward and meet or exceed sales, productivity, performance, and customer-service standards.
- Promote customer loyalty programs, gift cards, rewards and credit programs, promotions, and cross-selling opportunities.
- Listen to customer concerns and provide professional options, solutions, and next steps.
- Perform point-of-sale activities, including sales, returns, exchanges, line management, re-ticketing, and return processing.
- Facilitate beauty department promotions and events, and assist leaders in meeting department standards and goals.
- Replenish products from shipments, stockrooms, and understock while maintaining core standards.
- Create and manage product testers and conduct sales-floor recovery to maintain an organized, clean, hygienic shopping environment.
- Prepare for inventory processes, including cycle counts, stock ledger updates, RFID scans, and annual inventory.
- Assist the operations team with pricing, signing, and merchandising processes and standards.
- Help onboard and train or cross-train store associates on beauty procedures and processes.
- Participate in ongoing skills development through company- or vendor-provided training and skills practice.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Term life insurance
- Paid vacation
- Paid holidays
- 401(k) with company match
- Associate discount on JCPenney merchandise
- Additional compensation for eligible store hourly associates scheduled to work on designated holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
