Beauty Lead - Franklin Shpng Plaza

Penney OpCo LLC • Westerly, RI

7d • Onsite

About The Position

The Beauty Lead provides a personalized shopping experience to customers by using beauty product knowledge and the Connect, Inspire, Engage service model. The role prioritizes sales and customer service while supporting consistent general operations. The Beauty Lead engages customers, helps them make buying decisions, promotes loyalty programs and sales, handles checkout and customer concerns, and helps maintain the beauty department’s standards. The role also supports inventory, merchandising, promotions, and the onboarding and development of store associates.

Requirements

• Strong communication and relationship-building skills.
• Prioritizes customers, takes accountability, thinks critically, produces results, drives improvement, and works collaboratively.

Responsibilities

• Approach customers in a friendly manner, determine their needs, and share product knowledge to generate interest and close sales.
• Provide mini services with product application and suggest application techniques and complementary products.
• Work toward meeting and exceeding performance, productivity, and sales goals.
• Promote FindMore, gift cards, rewards and credit programs, store promotions, and cross-selling opportunities.
• Listen professionally to customer concerns and provide options, solutions, and next steps.
• Process sales, returns, and exchanges; manage checkout lines; and handle re-ticketing and return processes.
• Facilitate beauty department promotions and events and assist leaders in meeting standards and goals.
• Replenish products from shipments, stockrooms, and understock while maintaining core standards.
• Create and manage product testers and recover the sales floor to maintain an organized, clean, and hygienic shopping environment.
• Prepare for inventory processes, including cycle counts, stock ledger updates, RFID scans, and annual inventory.
• Assist the operations team with pricing, signing, and merchandising processes and standards.
• Help onboard and train or cross-train store associates on beauty procedures and processes.
• Participate in ongoing skills development through company- or vendor-provided training and skills practice.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays for eligible associates.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise.
• Additional compensation for store hourly associates scheduled to work on a designated holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed