Seasonal Beauty Advisor, Evergreen Plaza

Macy's•Evergreen Park, IL

13d•$16 - $23

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert customers turn to for beauty advice. You create personalized and inspiring shopping experiences by offering expert product guidance, demonstrations, tailored consultations, makeup application, and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to relevant products and innovations. You build and manage a loyal client base through follow-up, virtual outreach, and personalized service while working to exceed customer expectations and achieve sales goals. The role combines hospitality, beauty expertise, and sales. Colleagues prepare the sales floor, review goals and product information, engage customers, maintain counters and merchandise presentation, refresh signage and pricing, and support merchandise moves. They share loyalty program benefits, help customers complete purchases, and collaborate with teammates to deliver strong customer and store results. The position requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts; hours depend on business needs and colleague availability. The role is seasonal. Full-time colleagues are typically scheduled for 30 or more hours per week, and part-time colleagues for 12–24 hours per week.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create personalized beauty experiences by building customer relationships and identifying customer needs.
Demonstrate product application and educate customers about beauty product benefits and use.
Provide beauty advice and tailored consultations, including makeup application and skincare recommendations.
Grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Meet and surpass daily sales goals through exceptional customer service.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Promote offers and product launches using clienteling tools, participate in sales events, and stay current through training and vendor education.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Keep the counter and sales floor clean, organized, and shoppable; refresh signage and pricing and assist with merchandise moves as needed.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer engagement.
Collaborate with colleagues to support customers and the community.
Thank customers and ensure they have what they need before they leave.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice