Beauty Counter Manager - Augustinus Bader - Shops at Merrick Park
About The Position
The Beauty Counter Manager works in Nordstrom’s Beauty Department for the Augustinus Bader brand at Shops at Merrick Park. The role combines selling and teaching, with a focus on maximizing sales, delivering personalized beauty experiences, and building a customer following in store and digitally. The manager provides makeup applications and skincare analyses, recommends products based on customers’ beauty goals, and keeps current with beauty trends and product knowledge through Nordstrom and luxury brand partner trainings. The position involves setting and achieving sales goals, using digital selling tools, managing vendor events and promotions, maintaining vendor relationships, keeping the department organized and customer-ready, and handling sales, refunds, and exchanges. It also includes building customer loyalty through Nordstrom Rewards account openings. The role requires a flexible schedule based on business needs, including evenings and weekends, and involves substantial movement and lifting during shifts.
Requirements
- Passion for customer service and beauty, including trends, makeup application, and skincare.
- Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
- Empathy and respect for all customers, including providing a supportive environment during makeup and skincare applications.
- Strong multitasking, organization, and follow-through skills.
- Drive to achieve sales goals and interest in using networking and technology.
- Ability to work a flexible schedule based on business needs, including evenings and weekends.
- High level of ownership, accountability, and initiative.
Responsibilities
- Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
- Collaborate with team members to create a welcoming and inclusive environment for customers.
- Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
- Manage the scheduling and execution of vendor events and promotions.
- Build and maintain strong vendor relationships to maximize business results.
- Keep the department organized, clean, and customer-ready.
- Keep up with beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner trainings.
- Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards program accounts.
Benefits
- Medical, vision, and dental benefits.
- Retirement benefits, including a 401(k).
- Paid time away and PTO accruals.
- Life insurance and disability insurance options.
- Merchandise discount.
- Employee Assistance Program (EAP) resources.
- Holidays.
- Position may be eligible for performance-based incentives or bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
