Interim Beauty Counter Manager - Westman Atelier & HOURGLASS - The Gardens

Nordstrom • Palm Beach Gardens, FL

8d • Onsite

About The Position

The Beauty Counter Manager works in Nordstrom’s Beauty Department and combines sales with customer education to maximize sales for assigned beauty brands. The role creates personalized beauty experiences, builds an in-store and digital customer following, and contributes to a welcoming, inclusive team environment. This is an interim position for the Westman Atelier and HOURGLASS counters at The Gardens.

The manager provides makeup applications and skincare analyses, recommends products to meet customers’ beauty goals, and uses in-store and digital tools—including text and social media—to achieve sales goals and build customer loyalty. The role also coordinates vendor events and promotions, maintains vendor relationships, keeps the department organized and clean, and stays current on beauty trends and products through Nordstrom and brand-partner training.

Requirements

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
• Empathy and respect for all customers, including providing a supportive environment during makeup and skincare applications.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals and interest in using networking and technology.
• Ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.
• Ability to meet the physical demands of the position, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward items; lifting items overhead; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

• Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for customers.
• Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain vendor relationships to maximize business results.
• Keep the department organized, clean, and customer-ready.
• Stay informed about beauty trends, products, and industry knowledge through Nordstrom and luxury brand-partner training.
• Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.

Benefits

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability coverage.
• Merchandise discount and employee assistance program (EAP) resources.
• May be eligible for performance-based incentives or bonuses.
• 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, and holidays; eligibility requirements may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed