Beauty Counter Manager - Westman Atelier - The Oaks

Nordstrom • Thousand Oaks, CA

5d • $27 - $28 • Onsite

About The Position

The Beauty Counter Manager at Nordstrom’s Beauty Department serves as both a salesperson and teacher, maximizing sales for the assigned beauty brand while creating personalized customer experiences. The role focuses on beauty consultations, makeup and skincare services, customer relationship building, and sales in both in-store and digital channels. The manager also coordinates brand events and promotions, maintains vendor relationships, and helps keep the department organized and ready for customers.

Requirements

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals and interest in using networking and technology.
• Ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.
• Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

• Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for customers.
• Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain vendor relationships to maximize business results.
• Keep the department organized, clean, and customer-ready.
• Keep up with beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner trainings.
• Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.
• Address customer concerns and contribute to a positive team environment.

Benefits

• Medical, vision, and dental coverage options.
• Retirement benefits, including a 401(k).
• Paid time away and PTO accruals.
• Life insurance and disability insurance options.
• Merchandise discount.
• Employee Assistance Program resources.
• Holidays.
• Potential eligibility for performance-based incentives or bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed