Beauty Counter Manager - Jo Malone London - Montgomery Mall

Nordstrom • Bethesda, MD

12d • Onsite

About The Position

The Beauty Counter Manager at Nordstrom’s Beauty Department serves as both a salesperson and teacher, creating personalized beauty experiences and maximizing sales for the assigned beauty brand. The role involves helping customers meet their beauty goals, building an in-store and digital customer following, and contributing to a welcoming, inclusive team environment. The position is commissioned and requires flexibility to work based on business needs, including evenings and weekends.

Requirements

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Ability to connect with customers, proactively handle concerns, and contribute to a positive team environment.
• Empathy and respect for all customers, including providing a supportive environment during makeup and skincare applications.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals and interest in using networking and technology.
• Ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.
• Ability to remain in continuous movement for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky or awkwardly shaped merchandise, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

• Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for customers.
• Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain vendor relationships to maximize business results.
• Keep the department organized, clean, and customer-ready.
• Stay current on beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner training.
• Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards accounts.

Benefits

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability insurance.
• Merchandise discount and Employee Assistance Program resources.
• Potential eligibility for performance-based incentives or bonuses.
• 401(k), medical, vision, dental, life, and disability insurance options, paid time off accruals, and holidays; eligibility requirements may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed