Beauty Counter Manager - Estee Lauder - Streets at Southpoint

Nordstrom•Durham, NC

4d•Onsite

About The Position

The Beauty Counter Manager works in Nordstrom’s Beauty Department, creating personalized beauty experiences and maximizing sales for an assigned beauty brand. The role combines selling and teaching, with a focus on customer service, beauty trends, and developing a customer following in-store and digitally. It is a commissioned sales role that uses in-store and digital tools, including text and social media. The position includes conducting makeup applications and skincare analyses, recommending products, meeting sales goals, coordinating vendor events and promotions, and maintaining vendor relationships. The manager also helps keep the department organized and customer-ready, stays current on beauty products and trends through training, and processes transactions while building customer loyalty.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, and ability to provide a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to remain in continuous movement for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep current on beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner trainings.
Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.