Beauty Counter Manager - Le Labo - NYC Flagship

Nordstrom•New York, NY

1d•$32 - $33•Onsite

About The Position

The Beauty Counter Manager at Nordstrom’s Le Labo NYC Flagship has a dual role as salesperson and teacher, delivering personalized beauty experiences while maximizing sales for the assigned beauty brand. The position serves customers through beauty consultations and product recommendations, builds customer relationships in person and digitally, and contributes to an inclusive, welcoming team environment. The manager also works with brand vendors and Nordstrom teams to support business results, events, promotions, and department readiness.

Requirements

Passion for customer service and beauty, including beauty trends, makeup application, and skincare.
Ability to connect with customers and proactively handle customer concerns.
Empathy and respect for all customers, including providing a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items up to 10 pounds and occasionally lift items up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep current on beauty trends, products, and industry knowledge through training from Nordstrom and luxury brand partners.
Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards program accounts.
Proactively handle customer concerns and contribute to a positive team environment.