Beauty Counter Manager - Bobbi Brown - Del Amo Fashion Center

Nordstrom•Torrance, CA

12d•Onsite

About The Position

The Beauty Counter Manager at Nordstrom’s Beauty Department plays a dual role as a salesperson and teacher, delivering personalized beauty experiences while maximizing sales for the assigned beauty brand. The role involves makeup applications, skincare analyses, product recommendations, customer relationship-building, and selling through both in-store and digital channels. The manager also coordinates vendor events and promotions, maintains the counter, and develops product and industry knowledge through training. The position is based at the Bobbi Brown counter at Del Amo Fashion Center. Pay is listed at $27.20–$28.30 per hour; Beauty and Men’s Fragrance sales roles typically receive 3% commission. The position may also be eligible for performance-based incentives or bonuses. Nordstrom offers benefits subject to eligibility requirements, including medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and employee assistance resources.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively address customer concerns, and contribute to a positive team environment.
Empathy and respect for customers, providing a supportive environment during makeup and skincare application.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Stay informed about beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner training.
Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.