Beauty Bus Driver & Guest Experience Associate PT

FORT WORTH BOTANIC GARDEN • Fort Worth, TX

40d • Onsite

About The Position

The Beauty Bus Driver & Guest Experience Associate provides guest service at the Fort Worth Botanic Garden, acting as a first point of contact and helping guests have a positive experience. The role handles inquiries and ticket transactions, operates shuttle buses and trams, and supports guest satisfaction. It also includes preparing and inspecting the shuttle, maintaining its records, assisting guests with mobility equipment, and staying informed about Garden events, rentals, and programs. The position may involve supporting public exhibitions and events in Texas weather and working occasional weekends, evenings, and holidays.

Requirements

• Customer service experience and experience handling monetary transactions.
• Knowledge of guest service best practices.
• Familiarity with office equipment, Clover POS, Altru, and basic technology.
• Ability to learn and follow FWBG and guest service policies and procedures.
• Experience driving a 12-passenger shuttle or similar vehicle.
• Ability to handle telephone and in-person inquiries and complaints effectively.
• Organized and able to prioritize tasks in a fast-paced, public-facing environment.
• Ability to work independently and collaboratively with a team.
• Knowledge of record-keeping and clerical functions.
• Training in handling customer feedback and providing solutions.
• Successful completion of a background and credit check, due to handling financial transactions.
• Ability to learn and apply operational and safety procedures for shuttles, trams, and wheelchair lifts.
• Physical ability to use stairs, drive, and load mobility equipment into the shuttle.
• Willingness and ability to use a mobile device for timekeeping and business communications via calls, texts, email, and Teams.
• Adaptability and flexibility to changing schedules, including occasional weekends, evenings, and holidays.
• Ability to support and participate in FWBG public exhibitions and events in Texas weather.

Responsibilities

• Handle guest service tasks, answer inquiries, and resolve complaints.
• Operate shuttle buses and trams to transport guests around the Garden.
• Inspect, clean, fuel, and prepare the shuttle for daily use.
• Maintain accurate mileage, maintenance, and repair records.
• Provide in-person and telephone assistance to guests.
• Stay current on FWBG events, rental spaces, and program offerings to respond to guest questions.
• Assist guests with entering and exiting the shuttle and loading mobility equipment.
• Participate in team initiatives and contribute to a positive work environment.
• Train new staff or volunteers as needed.
• Communicate professionally with guests, coworkers, and vendors.
• Report guest experience issues and trends to management.
• Communicate policies and procedures to guests and team members.
• Collaborate with other departments to support a seamless guest experience.
• Use campus communication channels, including email, MS Teams, texts, calls, and newsletters, to stay informed and share information.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed