Beauty Brand Expert - Lancome, Eugene Valley River Center - Full Time

Macy's•Eugene, OR

8d•$18 - $29•Onsite

About The Position

As a Beauty Brand Expert at Macy’s, you are the authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You educate customers about products, create personalized beauty routines, demonstrate trends, and help customers look and feel their best. You inspire and coach fellow Beauty Advisors, model exceptional service and product knowledge, build customer loyalty through clienteling, and execute brand strategies, events, and training with store leadership and vendor partners. You also analyze sales performance, identify opportunities, and deliver results in a fast-paced, goal-driven environment. The role includes maintaining a polished, organized, and shoppable beauty counter; staying informed about product launches and trends; supporting team collaboration; and helping the team achieve sales and service goals. The position requires regular, dependable attendance and flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with strong attention to detail.
Demonstrate sound judgment and passion for the beauty industry.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Model collaboration, honesty, and care while supporting peers and coaching fellow Beauty Advisors.
Keep the counter polished, organized, and welcoming; ensure testers are clean and stocked, signage and pricing are current, and displays meet brand standards.
Support merchandising updates and maintain a visually appealing customer space.
Help the team achieve sales goals and provide complete, thoughtful customer service.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.