Beauty Brand Expert - Lancome, Providence Place - Full Time

Macy's•Providence, RI

9d•$17 - $28•Onsite

About The Position

As a Beauty Brand Expert at Macy’s, you are the authority for your assigned brand and are responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You educate customers about products, create personalized beauty routines, demonstrate trends, and help customers look and feel their best. You inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You build customer loyalty through clienteling and relationships, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. You use brand knowledge and business acumen to analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment. Daily work includes setting a positive example for the team, preparing and maintaining an organized, welcoming counter, reviewing sales goals and staying informed about launches, best-selling products, and beauty trends. You welcome customers, build relationships, maintain clean and stocked testers, ensure signage and pricing are current, and support merchandising updates. You encourage the team to share loyalty benefits and provide thoughtful service through the end of each customer interaction. You model collaboration, honesty, and care while striving to achieve sales and store results. The role requires flexible availability, including days, evenings, weekends, and holidays, along with dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. The position involves frequent standing, moving, reaching, lifting, and use of computers and other technology.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules/procedures in English.
Ability to talk, lift, move, stand, and reach with arms and hands as required.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Sound judgment and passion for the beauty industry.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience preferred.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results, then implement strategies to grow business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with strong attention to detail.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Set a positive example for colleagues and coach fellow Beauty Advisors.
Keep the beauty counter organized and prepared, and maintain clean, stocked testers and current signage and pricing.
Support merchandising updates and keep the space visually appealing and welcoming.
Encourage colleagues to share loyalty benefits and ensure customers leave with what they need.
Collaborate with peers and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.