Beauty Brand Expert - Shiseido, Fashion Place - Full Time

Macy's•Murray, UT

10d

About The Position

As a Beauty Brand Expert at Macy’s, you are the authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with product knowledge and enthusiasm. You educate customers, create personalized beauty routines, demonstrate trends, build customer loyalty through clienteling, and help customers find products that meet their needs. You also coach fellow Beauty Advisors and collaborate with store leadership and vendor partners to execute brand strategies, events, and training. The role requires reviewing sales goals and business performance, identifying opportunities, and implementing strategies to improve results. You maintain brand standards and a polished, shoppable counter through merchandising, tester hygiene, accurate signage and pricing, and stock replenishment. You model teamwork, service, and professionalism in a fast-paced, goal-driven environment. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to stand for at least two consecutive hours and perform frequent movement, reaching, and talking.
Ability to lift at least 25 pounds; stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Sound judgment, strong attention to detail, and passion for the beauty industry.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with attention to detail.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Model collaboration and coach fellow Beauty Advisors through example and support.
Keep the counter organized and prepared; ensure testers, signage, pricing, and displays meet brand standards.
Review daily sales goals and stay current on product launches and sales performance.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice