Beauty Brand Expert - Shiseido, Bowie Towne Center - Full Time

Macy's • Bowie, MD

10d • Onsite

About The Position

As a Beauty Brand Expert, you drive sales and service for assigned brands in Macy’s Beauty department. You inspire teamwork to achieve goals and elevate the customer experience as a brand authority and role model. As a product educator and beauty enthusiast, you help customers feel beautiful and confident by using your training in products, technology, trends, and techniques to create customized beauty regimens and looks.

Requirements

• 1 to 2 years of relevant work experience.
• Demonstrated ability to lead, guide, support, and coach a team.
• Proficiency in vendor product lines and beauty trends.
• Ability to use metrics and detailed reporting to develop sales action plans.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to work across teams and departments.
• Creative, strategic, and technical problem-solving ability.
• Attention to detail in daily tasks and reporting.
• Ability to collaborate with the Prestige and total Beauty team.
• Ability to drive sales through customer interaction, client outreach, relationship building, and recruiting new brand customers.
• Enthusiasm for the beauty industry and ability to provide outstanding customer service.
• Passion and a business-minded attitude for a performance-based work environment.
• Ability to resolve customer problems constructively.
• Ability to manage multiple tasks in a fast-paced environment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours and lift at least 25 pounds.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Inspire teamwork to reach sales goals and elevate the customer experience.
• Recruit, train, coach, motivate, and develop associates on policies, procedures, product knowledge, and productivity goals.
• Build customer rapport and loyalty through product and service expertise and participation in the rewards program.
• Drive sales through brand training, events, and strategies.
• Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
• Communicate with vendors and store leadership to execute events that support sales goals.
• Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
• Lead product demonstrations and peer-to-peer training.
• Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
• Follow hygiene standards and asset-protection controls and compliance procedures.
• Foster an accepting and respectful environment that builds authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed