Beauty Brand Expert - Shiseido, Bowie Towne Center - Full Time

Macy's•Bowie, MD

11d•$15 - $27•Onsite

About The Position

As a Beauty Brand Expert, you are responsible for driving your brands’ sales and service in Macy’s Beauty department. You inspire teamwork to achieve goals and elevate the customer experience as a brand authority and consistent role model. Both a product educator and beauty enthusiast, you specialize in making customers feel beautiful and confident. Training on products, technology, trends, and techniques enables you to create customized beauty regimens and new looks from the brands Macy’s offers.

Requirements

Demonstrated ability to lead a team, providing guidance, support, and coaching to drive performance and engagement.
Proficiency in vendor product lines and beauty trends.
Ability to use metrics and analyze detailed reports to develop sales-goal action plans.
Strong written and verbal communication skills.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Ability to think creatively, strategically, and technically to address business challenges and opportunities.
Attention to detail in daily tasks and reporting.
Ability to collaborate with the Prestige and total Beauty team to drive line sales and deliver the customer experience.
Leads by example and motivates a team to reach goals.
Driven to achieve daily sales goals through customer interaction, client outreach, relationship building, and recruiting new customers to the brand.
Enthusiasm for the beauty industry and skills to provide outstanding customer service.
Passion and a business-minded attitude for succeeding in a performance-based work environment.
Ability to resolve customer problems constructively and forward-looking.
Ability to manage multiple tasks in a fast-paced environment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
1 to 2 years of relevant work experience.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders.
Ability to reach above eye level and meet close-vision, color-vision, depth-perception, and focus-adjustment requirements.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Inspire teamwork to reach sales goals and elevate the customer experience.
Recruit, train, coach, motivate, and develop associates on policies, procedures, product knowledge, and team and individual productivity goals.
Build rapport and customer loyalty by demonstrating expertise in products and services and promoting brand loyalty through the rewards program.
Drive sales through brand training, events, and strategies.
Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
Communicate with vendors and store leadership to execute company- and store-based events that achieve sales goals.
Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
Lead product demonstrations and peer-to-peer training.
Merchandise new receipts, process damages and testers, and select merchandise to return to vendors.
Follow hygiene standards and asset protection, control, and compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice