Beauty Brand Expert - Shiseido, Menlo Park - Full Time

Macy's

8d•Onsite

About The Position

As a Beauty Brand Expert at Macy’s, you are the authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with product expertise and enthusiasm. You educate customers, create personalized beauty routines, demonstrate trends, and help customers select products. You also inspire and coach fellow Beauty Advisors, build customer loyalty through clienteling, and execute brand strategies, events, and training with store leadership and vendor partners. The role includes analyzing sales results, identifying business opportunities, and delivering results in a fast-paced, goal-driven environment. The Beauty Brand Expert leads by example by preparing and maintaining the brand counter, reviewing sales goals, staying current on launches and trends, welcoming customers, supporting merchandising, and ensuring testers, signage, pricing, and displays meet brand standards. The role also promotes loyalty benefits and supports colleagues in delivering excellent service. Full-time colleagues are typically scheduled to work 30 or more hours per week. Actual hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. Physical requirements include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. The role involves frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Sound judgment and passion for the beauty industry.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with strong attention to detail.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Coach and support fellow Beauty Advisors and lead by example through exceptional service and product knowledge.
Maintain a polished, organized, and shoppable brand space, including clean and stocked testers, current signage and pricing, and visually appealing displays.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.