Beauty Brand Expert - Lancome, Town East - Full Time
About The Position
As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as a product educator and beauty enthusiast, creating personalized routines, demonstrating new trends, and helping customers look and feel their best. You inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment. The role involves delivering personalized consultations, developing clients through outreach and follow-up, reviewing sales performance, planning and executing events, maintaining brand standards, collaborating with vendors and store partners, resolving customer concerns, and educating the team about launches, best-sellers, and beauty trends. The position also includes acquiring new customers by opening credit accounts and sharing loyalty benefits. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability.
Requirements
- Demonstrate sound judgment and a passion for the beauty industry.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Understand and communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Able to talk, lift, move constantly, stand, and reach with arms and hands.
- Able to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Requires close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
Responsibilities
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting relationships with clients and drive client development through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns in a professional, customer-first manner.
- Stay informed on new launches, best-sellers, and beauty trends to support team education.
- Manage multiple priorities in a fast-paced environment with strong attention to detail.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Inspire and coach fellow Beauty Advisors, model collaboration, and support peers.
- Keep the beauty counter polished, organized, stocked, and visually appealing, including maintaining testers, signage, pricing, and displays.
- Review daily sales goals and stay informed about launches, top-performing products, and current beauty trends.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
