Beauty Brand Expert - Lancome, Town East - Full Time

Macy's•Mesquite, TX

About The Position

As a Beauty Brand Expert at Macy’s, you are the authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You educate customers about products, create personalized routines, demonstrate trends, and help customers look and feel their best. You inspire and coach fellow Beauty Advisors, lead by example through exceptional service and product knowledge, and build customer loyalty through clienteling. You execute brand strategies, events, and training with store leadership and vendor partners, while using sales data and business acumen to identify opportunities and deliver results in a fast-paced, goal-driven environment. The role includes keeping the brand counter polished, organized, stocked, and aligned with brand standards; reviewing sales goals and staying current on launches, best-sellers, and beauty trends; supporting merchandising updates; and collaborating with colleagues to provide excellent service. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. The position involves frequent customer and colleague interaction, use of computers and other technology, and physical tasks including standing, moving, lifting, reaching, and climbing ladders. Macy’s offers competitive pay and benefits, a dynamic and inclusive work environment, and opportunities for learning and leadership development.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to perform the essential physical requirements, including talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Sound judgment, attention to detail, and passion for the beauty industry.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales performance, and implement strategies to grow business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach and support fellow Beauty Advisors, inspire teamwork, and lead by example.
Review daily sales goals and help the team deliver individual and store results.
Maintain a polished, organized, welcoming counter with clean, stocked testers, current signage and pricing, and appealing displays.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Manage multiple priorities in a fast-paced environment with attention to detail.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.