Beauty Associate - Bensonhurst (Mandarin Required)

Teso Life•New York, NY

5d•Onsite

About The Position

Store Staff are frontline store employees responsible for merchandising, replenishment, product organization, price labels, area cleanliness, customer service, receiving support, stockroom organization, tester/sample/display-material management, work records, and issue reporting within their assigned area. Under the direction of the Team Leader, Assistant Store Manager, and Store Manager, Store Staff complete daily tasks according to Company standards to keep merchandise neatly displayed, pricing accurate, replenishment timely, the area clean, service friendly, and issues promptly reported. The role requires a neat, professional appearance and adherence to workplace conduct and work-record procedures. Associates greet customers, provide basic product assistance, and escalate complaints or issues they cannot resolve. They maintain merchandise displays, replenish and organize products, monitor product condition and expiration, maintain labels and promotional materials, support receiving and stockroom organization, and manage testers, samples, and related materials. Issues involving pricing, merchandise, equipment, stockroom conditions, or safety must be promptly reported.

Requirements

High school diploma, vocational secondary school, or above.
Proficient in Mandarin and English.
Strong execution and sense of responsibility.
Good service orientation and attention to detail.
Effective communication and teamwork skills.
Familiarity with or willingness to learn product merchandising, replenishment and recovery, price labels, expiration management, customer service, cleanliness, receiving organization, and basic work records.

Nice To Haves

Experience in retail, supermarkets, convenience stores, beauty, collectible/toy retail, lifestyle retail, or service industries; candidates without experience may be trained.

Responsibilities

Maintain a neat, professional appearance and wear the required uniform, name badge, and work tools.
Remain focused on assigned responsibilities and follow conduct standards during working hours.
Clock in and out, complete shift handoffs, and complete the Daily Work Process Form as required.
Greet customers proactively and provide friendly service.
Guide customers to appropriate products and provide basic product introductions; politely explain when an item is unavailable and notify the Team Lead.
Promptly escalate complaints, returns or exchanges, negative feedback, and other issues that cannot be resolved.
Shelve, front-face, categorize, and organize merchandise and displays; maintain assigned shelves and areas.
Replenish and organize products, keep shelves orderly and aisles clear, and ensure price labels match products.
Return unwanted customer merchandise to its appropriate location or responsible area without leaving it piled or unattended.
Check for near-expiration, expired, damaged, swollen, spoiled, improperly packaged, or otherwise unsellable products.
Maintain price labels, promotional labels, and POP materials, and report pricing discrepancies or label errors.
Assist with shrink records, receiving exception records, and corrective-action feedback.
Maintain cleanliness of floors, shelves, price strips, shelf guards, promotional displays, display areas, and equipment in the assigned area.
Assist with receiving, moving, sorting, shelving, stockroom organization, locating products, inventory counts, and returning materials to their proper locations.
Report equipment, stockroom, merchandise, and safety exceptions promptly to the Team Leader or Store Manager.
Maintain testers, samples, trial-size products, display props, promotional gifts, and related materials as required.
Report missing, damaged, contaminated, expired, poorly labeled, or improperly displayed tester/sample materials.
Do not remove, give away, sell, open, exchange, or improperly dispose of Company property without authorization.