Beauty Advisor - Clinique, Spokane Valley - Full Time

Macy's•Spokane Valley, WA

23h

About The Position

The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a beauty expert who helps customers find products that suit their needs and style. The role creates personalized, inspiring shopping experiences through product advice, demonstrations, and consultations that may include makeup application and skincare recommendations. The colleague keeps current on products, innovations, and trends, and builds lasting customer relationships through follow-up, virtual outreach, and personalized service while working toward sales goals. The role also helps maintain a clean, organized, and shoppable counter and sales floor, stays informed about new arrivals, promotions, and sales goals, and supports merchandise moves, signage, and pricing updates as needed. Colleagues collaborate with one another to provide attentive service and contribute to individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers to perform job functions and process transactions.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome customers and build personal relationships through attentive, hospitable service.
Provide beauty advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations.
Educate customers about beauty products, including their benefits and use, and introduce products and innovations suited to their needs and style.
Build and manage a loyal client base through follow-up, virtual outreach, and personalized service.
Review sales goals, new arrivals, top-selling products, trends, and promotions to prepare for customer engagement and selling.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Share loyalty program benefits, acquire new customers by opening credit accounts, and support customer retention.
Use clienteling tools to promote offers and product launches, participate in sales events, and complete ongoing training and vendor education.
Meet and surpass daily sales goals and contribute to individual and store results.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Collaborate with colleagues and support teammates in serving customers and communities.
Maintain regular, dependable attendance and punctuality, including availability for days, evenings, weekends, and holidays.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice