Beauty Advisor-Esthetician
About The Position
The Beauty Advisor provides outstanding customer service, builds individual and vendor-line sales, establishes and maintains customer relationships, works effectively with team members, and develops new Neiman Marcus accounts while following company standards and procedures. Under the direction of the Cosmetics Selling Manager, the role focuses on training, pre-booked facial consultation events, maintaining a properly merchandised counter, and successfully closing retail sales. The Beauty Advisor uses Neiman Marcus’s clienteling system to manage their business and build customer relationships. The position also performs professional facials and beauty consultations, recommends available services, documents client records for follow-up, and supports communication between clients and Beauty Ambassadors. The Beauty Advisor helps educate the store team about focus products, launches, and spa trends, assists with stock management, and maintains cleanliness in the treatment room, common areas, and selling counter.
Requirements
- At least 1 year of retail experience, preferably in a customer-focused cosmetics environment.
- At least 6 months of experience (the posting does not specify what this duration refers to).
- A valid esthetician license.
- Demonstrated successful sales experience, including exceeding quota.
- Ability to work in a fast-paced, team-oriented environment, multitask, and work with minimal supervision.
- Ability to learn and use Neiman Marcus online clienteling tools and proprietary software.
- Attention to detail, initiative, and a positive approach to the working environment.
- Ability to work collaboratively and independently to drive a successful business.
- Sound business judgment and organizational ability.
- Professional makeup and treatment consultation and application skills.
- Excellent oral and written communication skills.
- Proficiency with an iPhone, computers, and systems.
- Willingness to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Responsibilities
- Model Neiman Marcus Principles: Greet, Relate, Exceed, Attend, and Thank.
- Achieve and exceed individual, vendor-line, event, and department sales goals.
- Build and maintain customer relationships as a brand expert and department representative.
- Act as a liaison between Neiman Marcus and the designated Account Executive.
- Use the online clienteling tool to record client information and preferences and drive business.
- Provide an exceptional customer experience from initial approach and application through sale and follow-up.
- Maintain a clean, tidy, and welcoming counter and treatment room, as well as clean common areas.
- Perform professional facials based on client needs.
- Provide beauty consultations, review available services, and demonstrate professional makeup and treatment consultation and application.
- Complete client records after services to support follow-up and retention.
- Serve as a liaison between clients and Beauty Ambassadors.
- Educate the store team on focus products, launches, and spa trends.
- Assist with stock management and communicate opportunities related to trends.
- Participate in in-house training programs and pre-booked facial consultation events.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, including critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
