Beauty Advisor

Ulta Beauty, Inc.•Redmond, OR

4h•Onsite

About The Position

The Beauty Advisor (BA) provides an exceptional experience for Ulta Beauty guests by identifying their needs, completing cashier tasks, keeping fixtures stocked, maintaining store cleanliness, and completing assigned tasks. The BA supports store leadership by contributing to sales and in-store events, delivering guest service, and following operating procedures and compliance standards. The role calls for a passion for the beauty industry, strong guest service, and the ability to learn and communicate product knowledge. The BA helps achieve store goals for retail and service sales, guest loyalty, omnichannel sales, and retail shrink. They greet and engage guests, personalize recommendations, answer questions, communicate promotions, handle sales and transactions, and assist with online orders. They may perform makeup applications, skincare analyses, and product demonstrations; book appointments; and support services and in-store events. The BA stays informed about products and services, participates in training, and collaborates with store colleagues. Operational duties include maintaining a replenished and well-presented work area, keeping the store clean, supporting merchandise resets and displays, assisting with inventory and shipments using Ulta Beauty technology and best practices, and following loss-prevention practices and company standards. The role requires a flexible schedule that includes days, evenings, weekends, and holidays, and involves continuous mobility and object handling, as well as frequent standing, bending, pushing, pulling, reaching, twisting, and lifting or moving up to 25 pounds during a shift.

Requirements

Demonstrated passion for guest service and competency for selling.
Proficiency with basic technology, such as a Point of Sale system and Apple devices.
Ability to build and maintain strong customer relationships.
Ability to troubleshoot.
Ability to work independently and as part of a team.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

High school diploma preferred.
One year of relevant work experience or an equivalent combination of education and relevant work experience preferred.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty, omnichannel sales, and retail shrink.
Provide exceptional guest service by greeting and engaging guests, personalizing service, answering questions, sharing promotions, and recommending products or services.
Handle customer service, sales, refunds, exchanges, and online orders courteously.
Perform makeup applications, skincare analyses, and product demonstrations.
Book appointments and support services and in-store events.
Stay informed about products and services and their ingredients and benefits.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Share information about the guest loyalty program, including credit and the Ulta Beauty app.
Collaborate with managers and associates to help grow the business.
Participate in ongoing training and professional development.
Follow Ulta Beauty policies, procedures, standards, and dress code.
Keep the assigned work area replenished, signed, and faced, and ensure testers are available.
Maintain cleanliness and store standards in the salesfloor, restrooms, cashwrap, backroom, and break area.
Assist with merchandise resets, planograms, marketing and advertising displays, inventory procedures, and shipment processing or unloading.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.